Christiane Anglim
Cary,NC
Summary
Dynamic professional with a proven track record in cross-functional collaboration across marketing, sales, customer experience, and operations. Expertise in leveraging Salesforce, LMS, ServiceNow, Oracle Platform to streamline processes and enhance organizational efficiency. Known for effectively managing customer relationships and optimizing training delivery between partners and Delivery teams. Adept at resolving customer service issues. Strong contributor to the development and execution of operational strategies aimed at achieving business objectives.
Overview
9
9
years of professional experience
Work History
Training Sales Specialist
Red Hat
Raleigh, NC
05.2022 - Current
- Support Training Sales for North America, managing training coordination, course enrollments, and consumption reporting
- Collaborate cross-functionally with marketing, sales, customer experience, and operations teams
- Utilize Salesforce, LMS, ServiceNow, Oracle, and RHA Platform
- Coordinate training quotes and resolve learner's issues related to access and enrollments
Associate Manager Training Operations
Red Hat
Raleigh, NC
03.2017 - 05.2022
- Managed customer relationships between Red Hat partners and Training Delivery
- Coordinated training courses using Salesforce and managed student data in LMS
- Resolved customer service issues and provided demos to training partners
- Engaged with finance teams on discount and collections issues
Customer Service Representative/Operations Specialist
NIIT
Raleigh, NC
01.2015 - 03.2017
- Provided exceptional customer service to a diverse client base, handling inquiries, resolving issues, and ensuring customer satisfaction
- Collaborated with cross-functional teams to streamline processes
- Assisted in the development and execution of operational strategies
- Orchestrated logistics operations in Training Deliveries
Education
Bachelor of Science - Early Childhood Education
University of Mount Olive
Skills
- Customer Service
- Client Relations
- Needs Assessment
- Inquiry Handling
- Team Collaboration
- Process Improvement
- Customer Needs Assessment
Languages
Timeline
Training Sales Specialist
Red Hat
05.2022 - Current
Associate Manager Training Operations
Red Hat
03.2017 - 05.2022
Customer Service Representative/Operations Specialist
NIIT
01.2015 - 03.2017
Bachelor of Science - Early Childhood Education
University of Mount Olive
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