Christiane Milam

IDM

01.2014 - 01.2021

Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Monitored front areas so that questions could be promptly addressed.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Interacted with customers by phone, email, or in-person to provide information.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Edited documents to improve accuracy of language, flow, and readability.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
Monitored and oversaw general cleaning of office in line with company cleanliness standards.
Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Organized meetings for executives and coordinated availability of conference rooms for participants.

Summary