Summary
Overview
Work History
Education
Skills
Accomplishments
New business enthusiast
Languages
Timeline
Generic

Christiania Small

Summary

Phenomenal with main point of contact and relation with Point of Sale and reliable with money. Reliable Greeter with personable demeanor and outstanding knowledge of customer service. Adept at quickly verifying purchase receipts and answering questions kindly and comprehensively. Highly detail-oriented with commitment to professionalism and excellence. Outgoing Greeter with 8 years of experience in customer service. Successful at directing customers efficiently and answering questions thoroughly. Proven history of maintaining cleanliness and order for store entrances. Maintains a high Credit score and thorough schedule.

Overview

10
10
years of professional experience

Work History

Main Register

2nd And Charles
09.2016 - 05.2019
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Answered customer questions and pointed individuals in right directions.
  • Acted as first point of contact for visiting clients and customers.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Maintained clean, organized environments for presentable front-of-house areas.
  • Processed cash, credit and debit transactions accurately, limiting discrepancies.
  • Fielded customer complaints and notified managers.
  • Recommended products and services to customers based on personalized needs.
  • Retained knowledge of promotions, products and services for informative customer advice.
  • Checked customer IDs and verified age-restricted purchases.
  • Upsold additional services to increase average transaction values.
  • Created accurate customer profiles to facilitate future purchases.
  • Greeted customers with smile and provided friendly, knowledgeable service.

General Labor Worker

Office Movers
02.2012 - 04.2015
  • Adhered to company policies, safety procedures, and performance standards.
  • Attained high level government clearances on multiple occasions.
  • Handled several high-level clearance items for the government and personal agencies.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.

Census Enumerator

United States Census Bureau
08.2009 - 08.2010
  • Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
  • Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
  • Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
  • Met with supervisor to review procedures, report issues or concerns and receive instructions.
  • Was entrusted with sensitive personal information as part of the chain of command to the United States Government.

Education

No Degree - Police Science

George Mason University
Fairfax, VA

High School Diploma -

Potomac High School
Dumfries, VA

Skills

  • File Management
  • Handling Complaints
  • Organizing advertisement placing
  • Providing knowledge and information to new and returning customers
  • Being a friendly and welcoming face

Accomplishments

  • I have had government jobs and attained multiple government clearances.
  • I have retained a high credit score.
  • Very reliable with money, personal, and government properties.
  • I always maintain a professional demeanor.

New business enthusiast

Since the beginning of Covid, I had to leave my prior job and become a full time mother to my son. Now that he is 5, he is able to go to school, and I am able to return to the work force. Since Crochet is my hobby, it's a small business I can have on the side while still caring for my son and having a fulfilling job outside the home. Thanks to my strong family unit, I will be able to not only be a great part of the work force, but be able to care for my son and launch my new business.

Languages

Spanish
Limited Working

Timeline

Main Register

2nd And Charles
09.2016 - 05.2019

General Labor Worker

Office Movers
02.2012 - 04.2015

Census Enumerator

United States Census Bureau
08.2009 - 08.2010

No Degree - Police Science

George Mason University

High School Diploma -

Potomac High School
Christiania Small