Christian J Arce Sanabria
Lake Mary,FL
Summary
Customer service representative with 9 years of experience providing professional service and attention to customers, plus a proven track record of providing quick and friendly assistance. Meeting multiple metrics for the team and personally. Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. Currently pursuing service advisor position within vertical sector.
Overview
8
8
years of professional experience
Work History
Service Advisor
Orlando Volkswagen south
Orlando , FL
01.2024 - Current
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Ensured that all customer inquiries were handled promptly and accurately.
- Upsold additional products or services when appropriate.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Greeted customers and addressed their needs in a professional manner.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Developed strong relationships with customers by providing exceptional customer service.
Multi-Product Agent
JPMorgan Chase & Co
Heathrow, FL
10.2022 - 10.2023
- Handled over 300 calls in a week for various credit cards products offered
- Met personal goals and stats
- Met team goals and was recognized multiple times for my outstanding customer service and passion to help every customer
- Multiple metrics surpassed with excellent service and staying compliant to the laws and quality procedures
- Over 20 surveys in a month with perfect scoring of all 5 star surveys
technician
Appliance Tech
Kissimmee, FL
01.2021 - 10.2022
- Trouble shoot/diagnose a wide range of home appliances
- Repairs for A/C and maintenance
- Installs
- Dry wall repairs
Wholesale Parts Specialist
Orlando Volkswagen South
Orlando, FL
06.2016 - 01.2022
- Wholesale parts sales, front counter sales, Answering phone calls to consult on parts and catalog information
- Assisting techs with needed parts for their technical bulletin, or current job
- Shipping and receiving hazmat and non-hazmat parts
- DAILY organization of stock parts to corresponding bin locations
- Maintaining a clean, safe work environment
- CDK experience
- ETKA experience
- Built rapport with clients by providing quality customer service and problem solving
- Accurately tracked customer orders identified and resolved any issues during order fulfillment
Education
High School Diploma -
Zenith Career Center
Kissimmee, FL05.2017
Skills
- Customer service
- Time management
- Communication skills
- Computer literacy
- Guest services
- Bilingual
- Price Quoting
- Service Estimates
- Service Recommendations
- Attention to Detail
- Cashiering
Languages
- English
- Spanish
Timeline
Service Advisor
Orlando Volkswagen south
01.2024 - Current
Multi-Product Agent
JPMorgan Chase & Co
10.2022 - 10.2023
technician
Appliance Tech
01.2021 - 10.2022
Wholesale Parts Specialist
Orlando Volkswagen South
06.2016 - 01.2022
High School Diploma -
Zenith Career Center
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