Christian J Lucero Davila

• Prepared shift summary reports for SM and communicated regularly on goals and progress.
• Completed store opening and closing procedures and balanced tills.
• Responded to and resolved customer questions and concerns.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Trained new employees and delegated daily tasks and responsibilities.

Employed seasonally from September, concluding in April or May based on weather.

• Enhanced aircraft safety by thoroughly deicing and removing snow, ice, and frost from planes.
• Upheld high standards of professionalism while working in challenging weather conditions, demonstrating resilience and dedication to ensuring safe flights for all passengers.
• Monitored weather conditions and adjusted deicing protocols accordingly.
• Developed contingency plans for extreme weather events, ensuring readiness.

• Coordinated baggage handling processes to enhance operational efficiency.
• Conducted safety checks on equipment and vehicles before use.
• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
• Contributed to a safer work environment by strictly following safety protocols during ramp operations.
• Checked cargo and baggage for security to meet TSA regulations.

• Remove all trash from aircraft and clean and restock all lavatories and soiled magazines
• Clean aircraft floor, galley, all seats, seat back pockets, and tray tables
• Complete Daily Equipment Checks and associated checklists, including security searches
• Use personal protective equipment, including a face shield & hearing protection
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Ensure the operation functions in a safe, caring, dependable and efficient manner at all times
• Perform other duties, as assigned
• Effectively communicate with all hub services agents

• Stepped up to help the customer service manager with complaints and issues during times when the department was short staffed and trained new team members in service techniques and provided scores through the customer service program quality.
• Supervised and worked daily operations to provide day-to-day store closing and productivity guidance.

• Oversaw logistics and inventory management for the warehouse.
  I inspected the final products to assess compliance with established quality standards and tolerances and proceeded to place them in their corresponding space for customer purchase.