Elizabeth Littlejohn
Rockford,MI
Summary
Passionate about beauty, wellness, and client care with a foundation in esthetics and hands-on leadership experience. Seeking opportunities to grow in the beauty and wellness industry where I can combine my esthetic knowledge with strong customer service and management skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead
Jimmy John’s
- Supervised and supported team members to ensure smooth store operations.
- Trained new employees in customer service and daily procedures.
- Delivered excellent customer care in a fast-paced environment.
- Strengthened problem-solving, leadership, and multitasking skills.
- Dates: (add here)
Barista
Itsy Bitsy Cafe
09.2024 - 03.2025
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista
Koeze
10.2022 - 04.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Esthetics Certificate - Beauty
Mosley School of Cosmetology
Kentwood, MI05-2025
Skills
- Esthetic services (skin care, makeup, advanced treatments)
- Client consultation & skin analysis
- Leadership & team management
- Customer service & communication
- Time management & organization
- Customer service focus
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Inventory counts
- Client service
Certification
Esthetics certificate
Timeline
Barista
Itsy Bitsy Cafe
09.2024 - 03.2025
Barista
Koeze
10.2022 - 04.2023
Shift Lead
Jimmy John’s
Esthetics Certificate - Beauty
Mosley School of Cosmetology
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