CRISTIAN J. MARRERO RÍOS
Bayamón,Puerto Rico
Summary
Diligent Customer Service Representative with background in providing exceptional bilingual customer service. Proven ability to resolve customer issues efficiently and enhance client satisfaction. Demonstrated skills in communication and problem-solving.
Overview
9
9
years of professional experience
Work History
Bilingual Customer Service Representative
Optum
San Juan, PR
03.2026 - Current
- Resolved customer inquiries in both English and Spanish, enhancing communication efficiency.
- Collaborated with cross-functional teams to address complex issues, ensuring timely resolutions for customers.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
Customer Services Representative (Remote)
Encore Global Solutions
01.2019 - 01.2025
- Provided customer support via phone, chat, and email in a fully remote environment
- Monitored accounts and identified fraudulent activity
- Resolved client inquiries efficiently, ensuring high customer satisfaction
Service Representative
LinkActiv
01.2018 - 01.2019
- Managed inbound calls from insured clients
- Evaluated, resolved, and documented customer issues
- Updated demographic information using Power MHS
- Performed clerical and administrative tasks
- Medicare Campaign for MCS Classic Care
Criminal Justice Internship
Legal Aid Society
01.2017 - 01.2018
- Conducted legal research and assisted in case preparation.
- Observed court proceedings and documented case notes.
- Supported attorneys and staff in daily operations.
- Superior Court of San Juan
Education
Bachelor's Degree - Social Sciences, Criminal Justice
Metropolitan University
Bayamón01-2018
Skills
- Customer service and teamwork oriented
- Strong oral and written communication skills
- Bilingual (Spanish & English)
- Fast learner with adaptability to new environments
- Ability to work under pressure with minimal supervision
- Responsible, dynamic, and organized
- Proficient in Microsoft Word, Excel, and Internet tools
- Knowledge of Voyager and PMHS systems
- Knowledge using Epic system
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Optum
03.2026 - Current
Customer Services Representative (Remote)
Encore Global Solutions
01.2019 - 01.2025
Service Representative
LinkActiv
01.2018 - 01.2019
Criminal Justice Internship
Legal Aid Society
01.2017 - 01.2018
Bachelor's Degree - Social Sciences, Criminal Justice
Metropolitan University