Christianna Cleaton
Newport News,VA
Summary
Dynamic Patient Service Representative with a proven track record at TPMG, excelling in customer service and HIPAA compliance. Skilled in scheduling appointments and managing patient records, I enhance patient satisfaction through effective communication and problem resolution. Committed to fostering trust and improving service quality in healthcare environments.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
TPMG
01.2025 - Current
- Assisted patients with appointment scheduling and inquiries, ensuring efficient service delivery.
- Managed patient records using electronic health record systems, maintaining data accuracy and confidentiality.
- Collaborated with healthcare teams to address patient needs and facilitate communication between departments.
- Provided support in resolving patient complaints, enhancing overall satisfaction and service quality.
- Educated patients on insurance processes and coverage options, improving understanding of available services.
- Conducted follow-up calls to ensure patient engagement and adherence to prescribed treatment plans.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Used Software to schedule appointments.
Server
The Deadrise
03.2021 - 03.2025
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Office Assistant
AFS
01.2024 - 01.2025
- Processed incoming communications, directing inquiries to appropriate departments for resolution.
- Supported preparation of reports and presentations by compiling data from various sources.
- Implemented filing system improvements, enhancing document retrieval efficiency for team members.
- Developed standard operating procedures for administrative tasks, streamlining workflow processes across departments.
Education
Associate of Applied Science -
Virginia Peninsula Community College
Bachelors of Health Science
Old Dominion University
Norfolk, VA05.2028
High School Diploma -
Denbigh High School
06.2022
Skills
- Customer service
- HIPAA compliance
- Scheduling appointments
- Office administration
- Data entry proficiency
- Phone etiquette
Timeline
Patient Service Representative
TPMG
01.2025 - Current
Office Assistant
AFS
01.2024 - 01.2025
Server
The Deadrise
03.2021 - 03.2025
Associate of Applied Science -
Virginia Peninsula Community College
Bachelors of Health Science
Old Dominion University
High School Diploma -
Denbigh High School