Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Verified
This profile is verified using an email address.
Christianna Espinoza
Pflugerville,TX
Work Preference
Summary
Dynamic administrative professional with knowledge of escrow processes, title requirements, and title closing procedures. Committed to delivering exceptional service grounded in honesty and integrity for both buyers and lenders. Proven ability to thrive under pressure while effectively multitasking and solving complex problems. Results-oriented approach ensures seamless transactions and client satisfaction in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Escrow Assistant
Community National Title
Austin, TX
02.2025 - Current
- Prepared closing documents and ensured compliance with state regulations.
- Coordinated communication between buyers, sellers, and lenders to facilitate smooth transactions.
- Managed escrow accounts, tracking deposits and disbursements accurately.
- Assisted in resolving title issues by conducting thorough research and analysis.
- Trained new team members on escrow procedures and software usage.
- Oversaw multiple transactions simultaneously, ensuring deadlines were consistently met.
- Implemented quality control measures to improve accuracy in documentation processing.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Obtained documents such as proof of insurance and HOA statements.
- Followed-up on status of releases, policies, and return of recorded documents.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Prepared estimated closing statements for buyer and seller.
- Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
- Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Expedited the resolution of any outstanding issues by proactively engaging relevant parties for prompt action on pending items.
- Improved communication between clients and agents by promptly addressing inquiries and providing status updates.
- Scheduled signings and gathered required paperwork.
- Assisted in training new employees on company procedures and best practices, promoting teamwork within the office environment.
Front Desk Receptionist
Apex Dental (Rose Dental Group)
Austin, TX
08.2022 - 02.2025
- Helped patients complete necessary medical forms and documentation.
- Understood dental terminology and insurance breakdowns.
- Frequently double-checked patient histories and current information.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Coordinated insurance verification
- Developed efficient patient check-in procedures, enhancing overall reception efficiency
Front Desk Receptionist
Brident Dental
02.2022 - 07.2022
Gym Receptionist
Gold's Gym
08.2021 - 12.2021
- Monitored check-ins to identify delinquent accounts and collect payments.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Kept records in CRM to maintain customer data.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
- Operated multi-line telephone system to independently handle over 10 calls each day.
- Assisted in maintaining a clean and organized reception area to enhance member experience.
- Implemented procedures for membership registration, improving accuracy of data entry processes.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
Education
High School Diploma -
Leander High School
Leander, TX05.2021
Skills
- Documentation and reporting
- Problem-Solving
- Notary public certification
- Escrow knowledge
- File management
- Schedule coordination
- Title procedures
- Accuracy and precision
- Deadline oriented
- Contract review
- Closing process expertise
Certification
- CNP - Certified Notary Public
Timeline
Escrow Assistant
Community National Title
02.2025 - Current
Front Desk Receptionist
Apex Dental (Rose Dental Group)
08.2022 - 02.2025
Front Desk Receptionist
Brident Dental
02.2022 - 07.2022
Gym Receptionist
Gold's Gym
08.2021 - 12.2021
High School Diploma -
Leander High School