Belia Cardoza
Pharr
Summary
Detail-oriented Assistant Manager offers 2-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. History of operating in fast-paced office settings to handle all administrative functions. Knowledgeable about escrow processes and adapts to new information quickly. Strong contributor to team and business success. Excellent written and verbal communication strengths with organized and proactive nature.
Overview
5
5
years of professional experience
Work History
Escrow Assistant
Top Texas Title
Pharr
08.2023 - 06.2025
- Prepared closing documents for real estate transactions at Top Texas Title.
- Assisted clients with inquiries regarding escrow processes and requirements.
- Coordinated communication between buyers, sellers, and lenders during transactions.
- Managed files and documentation to ensure compliance with regulations.
- Reviewed settlement statements for accuracy prior to closing meetings.
- Scheduled appointments for closings and maintained calendar for team members.
- Supported senior staff in resolving discrepancies in transaction details.
- Maintained confidentiality of sensitive client information throughout processes.
- Provided customer service through phone calls or emails promptly and professionally.
- Ordered demands, HOA statements, evidence of insurance and other required documents.
- Coordinated with attorneys, lenders, buyers, sellers, title companies, appraisers, insurance agents, surveyors and others involved in the transaction.
- Reviewed title reports to ensure accuracy of information before closing.
- Collaborated with team members to ensure all aspects of an escrow are completed accurately.
- Put together closing statements for buyer and seller review.
- Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Pawnbroker Assistant Manager
First Cash Pawn
Donna
08.2021 - 08.2023
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Completed inventory audits to identify losses and project demand.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated daily tasks to team members to optimize group productivity.
- Managed customer service inquiries and complaints in a timely manner.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Home Health Care Provider
A&M Home Health
Edinburg
11.2020 - 02.2021
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Monitored nutrition intake levels by preparing meals based on dietary requirements and restrictions.
- Performed light housekeeping tasks related to the safety of the patient's environment.
Office Clerk
A&M Home Health
Edinburg
07.2020 - 11.2020
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Performed basic bookkeeping tasks such as entering data into accounting software programs like QuickBooks or Sage 50 Accounting System.
- Organized office supplies and maintained an inventory of stock items.
- Developed forms and maintained filing systems to store confidential client information securely.
Education
High School Diploma -
Psja North Early College High School
Pharr, TX05.2020
Some College (No Degree) - Interdisciplinary Studies
South Texas College
Mcallen, TXSkills
- Business development
- Strategic planning
- Operations management
- Contract management
- Project management
- Recruiting and interviewing
- Sales reporting
- Sales growth
- Cost control
- Microsoft Office expertise
- Sales strategies
- Google Drive
- Hiring and training
- Cost reduction
- Money handling
- Staff management
- Sales monitoring
- Negotiation
- Closing document preparation
- File organization
- Settlement statement review
- Scheduling and calendar management
- Attention to detail
- Team collaboration
- Processing expertise
- Data entry proficiency
- File management
- Multitasking Abilities
- Active listening
Languages
Spanish
Professional
English
Professional
Timeline
Escrow Assistant
Top Texas Title
08.2023 - 06.2025
Pawnbroker Assistant Manager
First Cash Pawn
08.2021 - 08.2023
Home Health Care Provider
A&M Home Health
11.2020 - 02.2021
Office Clerk
A&M Home Health
07.2020 - 11.2020
High School Diploma -
Psja North Early College High School
Some College (No Degree) - Interdisciplinary Studies
South Texas College