Christianna Oliver
Humble,TX
Summary
Dedicated team contributor with proven organizational skills. Successfully managed multiple projects simultaneously while maintaining high accuracy. Expertise in task prioritization and deadline adherence. Committed to delivering exceptional customer service and enhancing dining experiences through proactive problem-solving and effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Waiter
Flower Child
05.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Collections Specialist
Xfinity Comcast
01.2024 - 02.2025
- Executed collection calls and correspondence, securing overdue payments efficiently.
- Negotiated payment arrangements with customers to resolve delinquent accounts timely.
- Monitored outstanding account balances to identify and implement appropriate collections actions.
- Performed skip tracing activities to locate debtors and confirm contact information.
- Resolved customer billing issues, expediting cash flow while enhancing satisfaction levels.
- Cultivated strong relationships with customers, colleagues, and management to foster collaboration.
- Demonstrated exceptional customer service skills in discussions regarding payment options.
Customer Service Representative
Ansafone
08.2023 - 01.2024
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
Security Professional
Allied Universal Security, US
01.2018 - 12.2023
- Minimized risk of breaches by securing locks and doors
- Maintained optimal interior and exterior building environments to deter crime
- Controlled crowds to prevent dangerous situations
- Rendered immediate aid in cases of illness or injury and contacted emergency services
- Kept management updated on security activities and incidents with detailed daily reports
- De-escalated conflicts using verbal and physical techniques
- Watched simultaneous CCTV feeds to proactively identify concerns
Education
Diploma - undefined
Taft Charter High School
Woodland Hills, CA06.2014
Skills
- MS Word
- Multitasking
- Good communication
- Security Professional
- Call center experience
- Strong negotiation skills
- Active listening
- Decision-making
- Professionalism and ethics
- Relationship building
- Goal-oriented mindset
- Teamwork orientation
- Credit and collections
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Safe food handling
LANGUAGES
American Sign Language - Conversational
Certification
TABC certification
Food Handlers certification
Timeline
Server/Waiter
Flower Child
05.2025 - Current
Collections Specialist
Xfinity Comcast
01.2024 - 02.2025
Customer Service Representative
Ansafone
08.2023 - 01.2024
Security Professional
Allied Universal Security, US
01.2018 - 12.2023
Diploma - undefined
Taft Charter High School
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