Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christian Neftali Hernandez

San Antonio,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Electronics Manager

Walmart
11.2021 - 08.2023
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Increased sales and customer satisfaction through personalized servicing.

Games

Six Flags Fiesta Texas
09.2019 - 05.2020
  • Greeted customers and provided excellent customer service to promote fun-filled gaming experience.
  • Explained and demonstrated games and attractions to assist guests.
  • Encouraged sales and made recommendations to guests to increase participation in attractions.
  • Answered guest questions to provide fun game experience.
  • Maintained prize displays and provided daily inventory count of merchandise for each game.
  • Performed cash handling duties, provided change and balanced money at end of shift.

Education

High School Diploma - Science, Technology, Engineering, Mathematics

Harlan High School
San Antonio, TX

Skills

  • Effective at multi-tasking
  • Startegic planning
  • Customer Service
  • Customer Complaint Resolution
  • Sales Force
  • Goal Setting
  • Project Management
  • Failure Analysis
  • Technical Leadership
  • Cross-functional Teamwork
  • Continuous Improvement
  • Team Leadership

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Electronics Manager

Walmart
11.2021 - 08.2023

Games

Six Flags Fiesta Texas
09.2019 - 05.2020

High School Diploma - Science, Technology, Engineering, Mathematics

Harlan High School

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