Robert Merrick
Hanover Pennsylvania ,PA
Summary
Experienced Manager with over 30 years of experience . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
30
30
years of professional experience
Work History
Automotive Service Manager/Technician
Meineke Car Care Centers Inc.
Baltimore, MD
06.1992 - Current
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Organized ongoing maintenance schedules to boost system performance.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Worked with Partner to resolve problems, improve operations and provide exceptional customer service.
- Supervised employees in providing excellent customer service to callers requiring assistance for maintenance and repair issues.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked with customers to understand requirements and provide exceptional service.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Received training and certification from Meineke to represent brand, explain technical functions of mobile devices and guide product selection by customers.
Education
High School Diploma - undefined
Franklin Sr High School
Reisterstown, MDSkills
- Staff leadership
- Customer needs assessment
- Technical assistance
- Customer relations
- Customer service
- System diagnostics
- Team management
- Resolving discrepancies
- Safety inspections
- Automotive maintenance
- Installations and repairs
- Computer proficient
- Dependable and reliable
- Fast learner
- Technical school training
- MIG experience
- Possesses a reliable vehicle
- Effective at multi-tasking
- Project management
- Strong mechanical skills
- Strong mechanical aptitude
- Strong written and verbal communication skills
- Good multi-tasker
- Works well independently
- Safety procedures knowledge
- Good judgment
- Strong initiative
- Self-motivated
- Have own tools
- Valid Pennsylvania driver's license
Timeline
Automotive Service Manager/Technician
Meineke Car Care Centers Inc.
06.1992 - Current
High School Diploma - undefined
Franklin Sr High School