Summary
Overview
Work History
Education
Skills
Timeline
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Christian S. Edgehill

Houston,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Flight Attendant

American Airlines
03.2022 - 01.2024


  • Make appropriate service recovery gestures in accordance with established guidelines.
  • Ensure the safety and comfort of our customers.
  • Respond to a variety of emergency and non-emergency situations.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.

Flight Attendant

Spirit Airlines
09.2019 - 12.2021
  • Responsible for the safety and comfort of guest aboard the aircraft while providing exemplary service.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Provide leadership, direction and assistance during an emergency, including aircraft evacuation, administering first aid to an incapacitated guest, and during incidents such as turbulent flight and delayed flight.
  • Provide and promote various components of our inflight product including beverage and snack service and all onboard product sales.

Flight Attendant/IOE Instructor

Envoy Air
10.2018 - 09.2019
  • Set a high standard for consistent in-flight service that includes serving meal/beverages and selling onboard products
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Providing a warm welcome, gracious service and a safe and comfortable feeling while inflight.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.

Operations Coordinator

iPic Theater River Oaks
12.2017 - 10.2018
  • Improved employee retention by developing and implementing comprehensive onboarding programs.
  • Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Assisted in recruiting, hiring and training of team members.

Luxury Business Manager (Tom Ford, La Mer, Jo Malone London)

Estee Lauder
03.2015 - 12.2017
  • Educate team and account sales staff about the company's goals, visual merchandising and product knowledge.
  • Develop a Special Events calendar and implement, with merchandising objectives, with in-store selling teams
  • Develop a Special Events calendar and implement, with merchandising objectives, with in-store selling teams.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Established new revenue streams through targeted marketing initiatives and product diversification efforts.

Education

High School Diploma -

Taylor High School
Houston, TX
01.2011

Skills

  • Administrative duties
  • Managing Operations and Efficiency
  • Screening, recruiting, onboarding
  • Customer service oriented
  • Empathy
  • High level of accuracy and attention to detail
  • Professionalism
  • Team Development
  • Technical Proficiency
  • Data Entry
  • Friendly, trustworthy and positive
  • Multi-tasking
  • Verbal and Written Communication
  • Handle stressful situations with grace
  • Regular attendance and punctuality
  • Microsoft Office Suite
  • Accountability
  • Passenger Safety Management

Timeline

Flight Attendant

American Airlines
03.2022 - 01.2024

Flight Attendant

Spirit Airlines
09.2019 - 12.2021

Flight Attendant/IOE Instructor

Envoy Air
10.2018 - 09.2019

Operations Coordinator

iPic Theater River Oaks
12.2017 - 10.2018

Luxury Business Manager (Tom Ford, La Mer, Jo Malone London)

Estee Lauder
03.2015 - 12.2017

High School Diploma -

Taylor High School

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Christian S. Edgehill