PROFESSIONAL SUMMARY
Overview
Work History
Education
Skills
Timeline

Christiantus Ikpa

Peaksystemsinc solution
Dallas,TX
6
Years of experience

Detail-oriented Data Center Technician with hands-on experience supporting enterprise IT infrastructure, installing hardware, troubleshooting servers, and maintaining network systems in high-availability environments. Committed to ensuring system reliability, efficiency, and security in fast-paced data center operations.

Work History

Data Center Technician

1 Year 11 Months
Peaksystemsinc solution | 11.2024 - Current
  • Support data center operations for Dell Technologies through Peak Solution LLC.
  • Install, configure, and troubleshoot servers and network devices.
  • Perform hardware diagnostics, replacements, and firmware updates.
  • Manage structured cabling and ensure proper rack and equipment setup.
  • Monitor system performance and power/cooling systems.
  • Maintain accurate asset inventory and documentation.
  • Follow ITSM processes (ServiceNow) for ticket management and incident resolution.
  • Maintained server racks, cabling, and power connections for stable data center operations.
  • Dressed and labeled cables for easy identification and traceability.
  • Identified and reported problem devices and replaced defective parts.
  • Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.

IT Support Technician

3 Years 9 Months
DigitalNet Services | 01.2021 - 10.2024
  • Provided technical support to end users and IT infrastructure.
  • Assisted with rack installations and network setup.
  • Resolved hardware, software, and network issues.
  • Managed support tickets and conducted preventive maintenance.
  • Resolved hardware, software, and network issues through remote and on-site technical support.
  • Resolved hardware, software, and network incidents through structured troubleshooting and ticket management.
  • Guided end users through technical procedures, password resets, and application support.
  • Mentored junior support staff on troubleshooting standards, ticket prioritization, and customer communication.
  • Employed remote support tools effectively for efficient troubleshooting of offsite issues.

Education

Associate Degree - Information Technology

Tarrant County College | TX

Skills

Server Installation (Dell
HP
Cisco)
Hardware Troubleshooting
Network Cabling (Fiber/Copper)
OS Installation (Windows/Linux)
Data Center Operations
Remote Support
ServiceNow
Power & Cooling Monitoring
Inventory Management
Problem-solving
Attention to detail
Team collaboration
Fast-paced environments

Timeline

Data Center Technician

Peaksystemsinc solution
11.2024 - CurrentRead More

IT Support Technician

DigitalNet Services
01.2021 - 10.2024Read More

Tarrant County College

Associate Degree from Information Technology
Read More
Christiantus Ikpa