Christie Amos
Kalamazoo
Summary
Detail-oriented professional with focus on deadlines and skilled in handling medical billing. Confident Medical Biller knowledgeable in data confidentiality and privacy practices when reviewing patient information.
Overview
9
9
years of professional experience
Work History
Patient Access Coordinator
Western Michigan University
04.2023 - Current
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Strengthened relationships with insurance providers, ensuring timely processing of claims and reimbursement approvals.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Contributed positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
MEDICAL BILLING SPECIALIST/PAYMENT POSTER
Family Health Center
04.2018 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted
- Identified and resolved patient billing and payment issues
- Oversees intake of payments
- Distribute insurance and patient payments
- Responsible daily for billing Medicare/Medicaid claims
- Investigating and resolving all outstanding credit balances in account receivable.
REGISTRATION SPECIALIST
West Michigan Cancer Center
12.2016 - 04.2018
- Processed cancellations, changes or special requests promptly
- Registered patients
- Billed insurance
- Sent dictions to the appropriate doctors
- Recorded costs accurately and explained any additional fees to guests.
FRAUD ANALYST/CUSTOMER SERVICE REPRESENTATIVE
PNC Bank
05.2015 - 12.2016
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Refunded overdraft fees
- Blocked accounts when fraudsters call
Education
Associate of Arts - Health Administration
Grand Canyon University
Phoenix, AZ07.2024
Associates degree -
Grand Canyon University
Bachelor's degree - Health Administration
Skills
- Bill Payment
- Medical Billing
- Patient Care
- Excellent verbal and written communication skills
- Team player/problem solver
- Customer services
- Excel
- Detail oriented
Timeline
Patient Access Coordinator
Western Michigan University
04.2023 - Current
MEDICAL BILLING SPECIALIST/PAYMENT POSTER
Family Health Center
04.2018 - Current
REGISTRATION SPECIALIST
West Michigan Cancer Center
12.2016 - 04.2018
FRAUD ANALYST/CUSTOMER SERVICE REPRESENTATIVE
PNC Bank
05.2015 - 12.2016
Associate of Arts - Health Administration
Grand Canyon University
Associates degree -
Grand Canyon University
Bachelor's degree - Health Administration
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