Christie Arellanes
Aptos,CA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient organizational planning, problem-solving, and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Specialist
Graniterock
Watsonville, CA
02.2026 - Current
- Managing over 50 calls a day using Multi-line phone systems, and directing calls appropriately.
- Maintaining organization and daily operations of front office.
- Handling of all incoming calls and interpersonal communications.
- Coding vendor checks, endorsing, and sorting to appropriate departments for processing.
- Managing all vendor communications and scheduling.
- Organization of corporate calendars and time tracking.
- Coordination of office operations.
- Team event planning.
- Data Entry utilizing excel, Apex and Microsoft office.
- Scanning and emailing invoices.
- Multi-tasking and Time Management.
- Active Problem Solving.
- Implementation of new processes.
- Managed office operations, ensuring efficient workflow and organization of documents.
- Coordinated schedules and meetings for senior management, optimizing time management.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
Administrative Specialist
Monarch ILS
Santa Cruz, CA
09.2025 - 02.2026
- Management of over 60 Client and Employee files.
- Client Management.
- Utilization of Google Docs, Microsoft Excel and Google Drive.
- Electronic filing.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Facilitated communication between departments, organizing meetings and distributing essential information.
- Data Entry.
- Boosted employee morale by planning team-building activities and corporate events.
- Multi-tasking and Time Management.
- Operation of ADP employee time tracking, running reports, and processing payroll.
Administrative Specialist
UCSC
Santa Cruz, CA
06.2025 - 09.2025
- Demonstrated excellent written and verbal communication abilities when interacting with clients and colleagues.
- Maintained confidentiality of sensitive company information.
- Assigned funding and job placements to correct task and craft.
- Operation and organization of the Physical Planning Department on campus.
- Managed and assigned phone and email inquiries throughout the Physical Planning Development & Operations department.
- Created and implemented proper work orders across campus and assigned them to appropriate craft.
- Assisted in budgeting processes, contributing to accurate financial tracking and reporting.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
Patient Care Representative
Hospice of Santa Cruz County
Watsonville, CA
06.2024 - 06.2025
- Oversees all patient care tasks and ensures they are acknowledged and completed.
- Serves as the initial point of contact to hospice patients and family members regarding all care inquiries and scheduling.
- Operation of multi line phone systems.
- Filing of all patient documents, certificates, wishes and charting information.
- Management of daily patient and nurse scheduling.
- Ordering and tracking of all Durable Medical Equipment.
- Uploading and documenting patient forms, prescriptions, reports, etc.
- Navigating EMR systems through Net smart programming.
- Snipping, editing and faxing all prescriptions, certificates via XMedius electronic fax.
- Organizing and maintaining all files.
- Performed administrative duties such as filing paperwork and inputting data into computer systems accurately and efficiently.
- Coordinated between doctors, nurses, and other staff members to ensure quality patient care, exhibiting strong communication skills.
- Provided excellent customer service to patients and families, demonstrating strong interpersonal skills.
- Netsmart electronic.
Community Outreach Coordinator
St Vincent Preventative Family Care
Remote
01.2023 - 06.2025
- Meeting with Clients and developing a foundation of trust.
- Explaining Medical plans and benefits to potential consumer.
- Navigation of Health Portals.
- Data Entry.
- Community outreach and education of Cal Aim extended benefits.
- Building individualized care plans.
- File organization and maintenance of clientele records, electronically and on paper.
- Utilization of Docusign and record keeping.
- Adobe Photoshop & Express- creating, uploading and editing of company marketing material.
- Social Media promotion and design.
- Creation of all promotional material including business cards, flyers, brochures, etc.
- Microsoft office.
- Google Suite.
Customer Service Representative
Covered California - Faneuil
Sacramento, CA
09.2017 - 06.2024
- Organization of consumer needs and health plans.
- Navigated Covered California website.
- Advocated for consumers in choosing appropriate health care.
- Supported consumers in an empathetic manner.
- Managing high-stress situations effectively.
- Organization and management of detailed clientele records.
- Resolved customer complaints with empathy and respect in order to create a healthy professional atmosphere.
- Facilitated satisfactory resolutions for both consumers and the company alike.
- Maintained a high-volume of calls.
- Precise notation and record keeping utilizing CRM.
Education
Associate of Arts - Culinary Arts
Institute of Technology
Sacramento, CA12-2010
High School Diploma -
Rocklin High School
Rocklin, CA06-2006
Skills
- Proficient in organization
- Creative resource management
- Proficient in Excel and Office tools
- Skilled in Google Workspace
- Efficient in mastering new workflows
- Self-starter
- Collaborative team communication skills
- Strong relationship-building abilities
- Efficient time management
- Event planning and coordination
- Office operations oversight
- Customer service specialist
Certification
- Certified Community Health Worker
- Certified CPR Instructor
Timeline
Administrative Specialist
Graniterock
02.2026 - Current
Administrative Specialist
Monarch ILS
09.2025 - 02.2026
Administrative Specialist
UCSC
06.2025 - 09.2025
Patient Care Representative
Hospice of Santa Cruz County
06.2024 - 06.2025
Community Outreach Coordinator
St Vincent Preventative Family Care
01.2023 - 06.2025
Customer Service Representative
Covered California - Faneuil
09.2017 - 06.2024
Associate of Arts - Culinary Arts
Institute of Technology
High School Diploma -
Rocklin High School