Christie Borders
Summary
Detail-oriented professional with a strong background in customer relationship management and team collaboration. Skilled in resolving customer complaints and handling transactions efficiently, aiming to drive customer satisfaction and operational excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Walmart
Macon, Georgia
08.2024 - Current
- Handled returns and exchanges in accordance with store policy.
- Resolved customer complaints effectively and professionally.
- Assisted customers with returns, exchanges, and refunds, ensuring satisfaction and adherence to store policies.
- Supported customer service goals by fostering positive relationships through friendly and knowledgeable communication.
- Performed additional duties as assigned by management team.
- Followed policies and procedures to consistently meet established performance requirements and enhance service quality.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Machine Operator
Ykk Usa
Macon, Georgia
11.2018 - Current
- Monitored production processes, adjusting settings as needed for optimal performance.
- Assisted in troubleshooting equipment issues, reducing downtime during production shifts.
- Trained new operators on safety protocols and machine operations, ensuring compliance and operational readiness.
- Loaded raw materials into machines to ensure proper production specifications.
- Documented daily output and machine performance in logs for quality control records.
- Adhered to safety guidelines, promoting a safe working environment for all employees.
- Identified areas for improvement in efficiency and cost savings, contributing to process optimization.
- Collaborated with other departments to ensure successful project completion.
Education
Associate of Business Administration -
South Georgia Technical College
Americus, GA09-2010
Skills
- Customer relationship management
- Transaction processing
- Complaint resolution
- Inventory management
- Cash handling
- Quality control
- Problem solving
- Team collaboration
- Attention to detail
- Multi-line phone systems
- Customer support
- Appointment scheduling
- Customer service
- POS system operation
- MS office proficiency
- Inbound and outbound calling
- Calm under pressure
- Active listening
- Call metrics
- High-energy attitude
Timeline
Customer Service Associate
Walmart
08.2024 - Current
Machine Operator
Ykk Usa
11.2018 - Current
Associate of Business Administration -
South Georgia Technical College