Christie Buffington
Decatur,GA
Summary
Professional with experience in customer service and insurance roles, adept at addressing customer needs and resolving issues efficiently. A strong focus on team collaboration and results ensures reliability and adaptability to changing demands. Skilled in communication, conflict resolution, and maintaining positive customer experience, with a consistent track record of contributing to team success and high customer satisfaction.
Overview
22
22
years of professional experience
Work History
MEDICAL ASSISTANT COORDINATOR
Emory Hospital- Cardiology
06.2025 - Current
- Educated patients on pre-visit requirements, contributing to improved compliance and satisfaction.
- Led training sessions for new medical assistants, fostering a collaborative team environment.
- Developed strategies for efficient communication between departments, enhancing operational effectiveness.
- Monitored patient feedback to identify areas for service improvement and implemented solutions.
- Collaborated with physicians to develop comprehensive care plans tailored to each patient's unique needs.
- Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care.
- Called and faxed pharmacies to submit prescriptions and refills.
MEDICAID REPRESENTATIVE
Conduent Call Center
01.2024 - 06.2025
- Managed approximately 70-100 calls per day
- Verify income data for eligibility and update records
- Monitor and adapt to Medicaid policy changes
- Review medical documentation for program compliance
- Maintain current knowledge of Medicaid laws
- Address customer inquiries for satisfaction
LEAD MEDICAL ASSISTANT
Advanced Urology Institute
06.2023 - 06.2024
- Supervise and train medical staff on patient intake procedures
- Maintain accurate electronic health records and prepare daily charts
- Oversee administrative tasks, including filing and insurance billing
- Conduct quality assurance checks to ensure safety protocols
- Assist physicians with clinical tasks and minor procedures
- Assisted with in-office procedures
- Gather management and care
- Coordinated patient care plans in collaboration with healthcare providers, enhancing treatment continuity.
CERTIFIED MEDICAL ASSISTANT
Northside Cardiovascular Institute
06.2021 - 12.2023
- Check in patients using EMR
- Obtain vitals, EKGs, phlebotomy, and IVs
- Assist with office procedures
- Coordinate medication refills and prior authorizations
- Schedule and manage appointments and lab orders
- Assisted in patient scheduling, optimizing workflow, and reducing wait times.
MEDICAL ASSISTANT
Gainesville City School System
11.2018 - 06.2021
- Check in students, vitals, and administer medications
- Perform hearing and vision screens
- GRITS and maintain state records
- Teach students safety and perform school-wide drills
CERTIFIED MEDICAL ASSISTANT
The Longstreet Clinic PC
03.2004 - 11.2018
- Assist with minor office procedures
- Manage medication refills and prior authorizations
- Order supplies, labs, and process patient check-outs
- Administered patient vitals and medical histories to support efficient clinical operations.
- Managed electronic health records, ensuring compliance with privacy regulations.
- Collaborated with healthcare team to develop patient care strategies, improving overall satisfaction.
- Trained new staff on office procedures and best practices for patient interaction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Education
Bachelor of Science - Pre Nursing
University of North Georgia
GA6 2003
Associate of Science - Medical Assisting
North Georgia Technical College
Clarkesville, GA12 1998
Skills
- Critical thinking
- Insurance verification and billing
- Call center operations with high call volume
- Adaptability and flexibility
- Documentation
- Training/Mentoring
- Medical terminology
- Payment processing
- Coding
Timeline
MEDICAL ASSISTANT COORDINATOR
Emory Hospital- Cardiology
06.2025 - Current
MEDICAID REPRESENTATIVE
Conduent Call Center
01.2024 - 06.2025
LEAD MEDICAL ASSISTANT
Advanced Urology Institute
06.2023 - 06.2024
CERTIFIED MEDICAL ASSISTANT
Northside Cardiovascular Institute
06.2021 - 12.2023
MEDICAL ASSISTANT
Gainesville City School System
11.2018 - 06.2021
CERTIFIED MEDICAL ASSISTANT
The Longstreet Clinic PC
03.2004 - 11.2018
Associate of Science - Medical Assisting
North Georgia Technical College
Bachelor of Science - Pre Nursing
University of North Georgia