Summary
To seek and maintain full-time Border Patrol Processing Coordinator position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Willingness to take on added responsibilities and be a dependable candidate at managing multiple priorities with a positive attitude. In addition, I also have achieved a Bachelor in Arts with distinction in Criminal Justice from San Diego State Imperial Valley Campus.
Overview
13
13
years of professional experience
2
2
Languages
Work History
BORDER PATROL PROCESSING COORDINATOR GS06-01
Mrc Global Inc
Columbus, OH
05.2021 - Current
- Receiving and processing custody of detainees; maintaining well-being of detainees outside of a secure complex; inventorying, tagging and storing detainees' personal property for tracking purposes;
- Communicating in the Spanish language; maintaining contact with other sectors, stations, agencies and foreign consulates and making arrangements for removal procedures, travel and escorts;
- Logging the status of welfare checks of occupants, visual inspections of temporary holding areas and inputting information into the appropriate processing system;
- Drafting and maintaining administrative paperwork and reports related to property, transportation, and deportation documentation
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Used Microsoft Excel,Powerpoint, Word and other software tools to create documents and other communications
- Worked flexible hours across night, weekend and holiday shifts
- Identified issues, analyzed information and provided solutions to problems
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Carried out day-to-day duties accurately and efficiently
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used variety of law enforcement databases such as ABIS,EARM,IDENT,NCIC,NGI,PCQS,TECS
- Validated immigration documents, asked questions and reported discrepancies to authorities for further review
- Examined baggage and personal items upon entering to verify adherence to customs requirements and identify suspected violations
- Communicated with undocumented aliens and smugglers to obtain information and issue verbal commands
- Completed quality biometrics processing, capturing electronic fingerprints, photographs and signatures within established program-wide processing times
Customer Service Representative
My Goods Market
City, STATE
05.2015 - Current
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
- Worked closely with Store Manager to solve problems and handle customer concerns.
- Prepared and submitted end-of-shift reports using Microsoft Excel.
- Reviewed weekly sales circulars and monitored price changes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Educated customers on promotions to enhance sales.
Mess Attendant
Decton Inc
City, STATE
06.2015 - 06.2015
- Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.
- Used proper handling and preservation methods while packaging and storing food products.
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Maintained composure and work quality while under stress.
- Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
Demo Event Specialist
Advantage Sales And Marketing LLC
City, STATE
05.2011 - 01.2012
- Negotiated and worked with venues and vendors to carry out event objectives.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Recorded quantities of sample and coupon distribution to estimate productivity and sales.
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
Education
Bachelor of Science - Criminal Justice
San Diego State University Imperial Valley Campus
Calexico,CA12.2018
Associate of Science - Administration of Justice
Imperial Valley College
Imperial, CA05.2017
No Degree - Criminal Justice
Mt San Antonio College
Walnut, CAHigh School Diploma -
Imperial High School
Imperial, CA06.2012
Skills
- Sales expertise
- Good listening skills
- Money handling abilities
- Stock management
- Retail store support
- POS systems expert
- Creative problem solving
- Surveillance
- Undocumented Alien Apprehension
- Investigative procedures
- Baggage and cargo protocols
- Customs documentation
- Hand-to-hand combat
- Report writing
Timeline
BORDER PATROL PROCESSING COORDINATOR GS06-01
Mrc Global Inc
05.2021 - Current
Mess Attendant
Decton Inc
06.2015 - 06.2015
Customer Service Representative
My Goods Market
05.2015 - Current
Demo Event Specialist
Advantage Sales And Marketing LLC
05.2011 - 01.2012
Bachelor of Science - Criminal Justice
San Diego State University Imperial Valley Campus
Associate of Science - Administration of Justice
Imperial Valley College
No Degree - Criminal Justice
Mt San Antonio College
High School Diploma -
Imperial High School
Similar Profiles
Abraham GarciaAbraham Garcia
Security Monitor at Southwest Key Program Casa Rio GrandeSecurity Monitor at Southwest Key Program Casa Rio Grande
JAIME GARCIAJAIME GARCIA
Executive Director at Southwest Key Programs-RHQExecutive Director at Southwest Key Programs-RHQ
Alexandra MelgozaAlexandra Melgoza
Case Aide at Southwest Key Programs- Casa Rio GrandeCase Aide at Southwest Key Programs- Casa Rio Grande