JAIME GARCIA
San Benito,TX
Summary
To secure a position with a well established organization with a stable environment that will lead to a lasting relationship in the field of the employment background. Also to enable the strong organizational skills, background knowledge and experience obtained and use and provide to future organization.
SUMMARY OF QUALIFICATIONS:
Hardworking professional offering 15+ years of positive industry contribution to add value to committed team. Accustomed to complying with government policies and facilitating internal company policies and procedures. Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Executive Director
Southwest Key Programs-RHQ
08.2024 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
- Strengthened internal communication channels to facilitate cross-functional collaboration and decision making.
- Led organization through significant transition period, maintaining stability and focus on strategic goals.
- Boosted team productivity and morale by developing comprehensive employee training and development program.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
Culmen ORR Senior Consultant
Culmen International
04.2023 - 08.2024
- Planned VA State licensing compliance solution leveraging managing ORR Licensed Care Facilities
- Designed facility for safe and effective implementation for and Hybrid-ICF, working closely with cadre team.
- Interviewed and recommended strong leadership candidates to ensure skills, knowledge, temperament, synergy with team, diversity, and shared Culmen values to be effective leaders of an H-ICF model.
- Provide guidance on elements of H-ICF solution advocating for needs of Unaccompanied Children and shelter employees, as well as ORR mission needs.
- Researched solutions and associated pricing for new requirements and provided recommendations to team.
- Coordinated with cross-functional teams to develop solutions a new ORR Hybrid-ICF model, identified potential risks and mitigations for successful project execution.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Established trusted partnerships with key industry stakeholders, expanding the company''s network of resources and contacts.
Senior Immigration Analyst
The Providencia Group
08.2022 - 03.2023
- Developed materials, reports, Standard Operation Procedures, Training materials and other relevant artifacts.
- Analyzed and interpreted data to create solutions and recommendations for government and corporate stakeholders. Worked to ensure policy is adhered to for current work as well as preparing policy adherence for future opportunities.
- Guided TPG Operations and TPG Corporate Leadership to relevant policy, procedures, and documentation
- Created solutions and recommendations based upon research and analysis
- Created workflows and business process improvements to identify improvement for ‘To-Be' models
- Developed and provide requirements for system design
- Participated in System Test, Deployment and Training development
- Created tracking mechanism for System enhancements and defects
Program Manager/Director
The Providencia Group
06.2021 - 08.2022
- Oversaw all work performed under the contract, to include project financial budget
- Primary point of contact for the Contracting Officer, Contracting Officer Representative, and the Contract's Program Manager
- Ensure efficient and timely project execution and overseeing project resources.
- Liaised directly with the Contracting Officer and Contracting Officer Representative to present and discuss the status of contract activities, requirements, and issues.
- Mitigated risk and issues of the contract.
- Escalated and informed the CO and COR or any performance issues, cost or financial concerns, and any other potential problems that may arise.
- Evaluated the impact of case management (100+ staff) recommendations and executed accordingly
Program Director
Southwest Key Programs- Casa Padre
12.2017 - 05.2021
- Managed all operations of Licensed Childcare facility of 1200 unaccompanied minors.
- Provided overall management and supervision of all program personnel including recruitment, hiring, training, and terminations.
- Developed operational program processes from ground up, laying out framework, and defining roles.
- Created and submitted monthly, quarterly, and annual reports to the appropriate personnel at Southwest Key Programs' national headquarters and the Office of Refugee Resettlement (ORR)
- Assessed program financial needs prior to annual budget negotiations
- Facilitate training guidelines and curriculum for employee training.
Assistant Program Director
Southwest Key Programs- Casa Padre
02.2017 - 12.2017
- Assisted program director with developing budget and schedule.
- Interacted with customers and clients to identify business needs and requirements.
- Assist with collection, maintenance and submission of monthly, quarterly, and annual reports to the appropriate personnel at Southwest Key Programs' national headquarters and the Office of Refugee Resettlement (ORR)
- Assist with overall supervision and management of program personnel including recruitment, hiring, training, and terminating
- Review monthly financials, with the Program Director, to ensure compliance with operations/contract requirements
- Adhere to negotiated annual budget and spending requirements
- Monitor the program facility and vehicle maintenance, inventory control and bulk purchases
- Maintain a safe, clean and hazard-free environment
- Assist with facilitating the established training guidelines and curriculum for employee training
- Monitor and maintain compliance with organization, licensing, and funding source for all program departments
Contract Field Specialist
General Dynamics IT
01.2015 - 01.2017
- Provide administrative support to the Federal Field Specialist, including tracking of cases, scheduling conference calls, taking minutes, data entry of cases, entering updates into agency system, coordinating with various government agencies to go over ORR contracts with Unaccompanied Minor Shelters as requested
- Provided technical assistance to UC programs as requested
- Worked closely with ORR Project Officers, Federal Field Specialists and or other Federal government entities
- Provided onsite monitoring of Case Worker family reunification documentation
- Reviewed the status of the Care Provider Family Reunification Checklist during the monitoring period to ensure that all documents contained in the checklist are 1) in the UAC case file 2) complete/incomplete and, 3) accurate
- As requested, provided other technical assistance to Program Management which could involve best practices and or implementation of polices & procedures
- Will report findings, including deficiencies, encountered during routine onsite monitoring of UAC case files and program operations
- Tracked specific cases and perform additional duties as assigned.
Assistant Lead Case Manager
Southwest Key Program-Casa Rio Grande
10.2013 - 02.2015
- With the Lead Case Manager was responsible for the day to day operations of the case management department including the timely submission of reunification packets, service plans and other assessments required for the compiling of a comprehensive case file found on Southwest Key's (SWK) web-based system (ETO) with supporting documentation maintained in physical files
- Maintain a feasible, organized and efficient work schedule and work extended hours and weekends
- Assigned cases immediately upon youth's arrival or the next business day
- Ensured that youth are properly enrolled in to the program's internal intake system (ETO, NSLP)
- Performed weekly audits of 10% of the program's active case files (physical and on Southwest Key's web-based system ETO) and maintains appropriate documentation to ensure compliance with SWK, State, and Federal guidelines
- Developed corrective action plans or disciplinary memos to address performance issues of case management staff in collaboration with Program Director
- Reviewed all assessments, Family Reunification Packets and any other documentation or assessments for accuracy of information while ensuring proper spelling and grammar is utilized prior to case manager submission to any stakeholder
- Ensured that case managers properly close all physical and ETO case files upon youth leaving the shelter
- Was able to react to change productively and handle other essential tasks as assigned.
Case Manager
Southwest Key Programs
04.2013 - 09.2013
- Responsible for the submission of service plans and other assessments required for the compiling of a comprehensive case file found on Southwest Key Programs (SWK) designated web-based program with supporting documentation maintained in physical files
- Required to maintain a flexible, organized and efficient work schedule and subject to work extended hours, weekends, and be on-call
- Conducted initial intake interviews of youth to include gathering familial, possible sponsorship information and to establish age of the youth
- Conducted interviews of family members, friends of family and/or sponsors to determine the integrity of the relationship and verify information received from minor within 24-48 hours upon admission to the shelter
- Ensured the timely submission of the initial Individual Service Plan due within 21 days of the youth's arrival to the shelter and 30 day updates thereafter in accordance with SWK, State and Federal requirements
- Documented all actions taken and contacts with youth, sponsor, and stakeholders in the form of progress notes (efforts) as required by SWK, State and Federal contracts
- Submitted completed reunification packet with appropriate referral made by Case Manager for the timely release of youth to designated ORR representative
- Provided weekly face to face updates to youth and telephonic updates to family members/sponsor with documentation found in ETO.
Texas Advisor II
Health And Human Services Commission
01.2009 - 04.2013
- Accurately determines eligibility for TANF, Food Stamps and/or Medicaid Programs
- Interviewing clients, documenting information gathered, determining benefits, verifying case data, explaining program benefits and requirements
- Review eligibility of clients for ongoing services
- Maintained a regular and predictable work schedule
- Obtained, verified, and calculated income and resources to determine client financial eligibility
- Process changes to client status, fix overpayments, and adjust or restore benefits
- Communicated on an intermediate level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints
Education
Associate of Arts - Arts
Southwestern Michigan College
Dowagiac, MI06.2002
Bachelor of Arts - Sociology, Criminal Justice
University of Texas
Brownsville05.2008
Skills
- Operations Management
- Budgeting and financial management
- Leadership Development
- Government relations
- Business Management
- Compliance and regulations
- Human Resources Management
- Case Management
- Social Work
- Contract Management
Certification
- Texas Licensed Child Care Administrator (LCCA)
Timeline
Executive Director
Southwest Key Programs-RHQ
08.2024 - Current
Culmen ORR Senior Consultant
Culmen International
04.2023 - 08.2024
Senior Immigration Analyst
The Providencia Group
08.2022 - 03.2023
Program Manager/Director
The Providencia Group
06.2021 - 08.2022
Program Director
Southwest Key Programs- Casa Padre
12.2017 - 05.2021
Assistant Program Director
Southwest Key Programs- Casa Padre
02.2017 - 12.2017
Contract Field Specialist
General Dynamics IT
01.2015 - 01.2017
Assistant Lead Case Manager
Southwest Key Program-Casa Rio Grande
10.2013 - 02.2015
Case Manager
Southwest Key Programs
04.2013 - 09.2013
Texas Advisor II
Health And Human Services Commission
01.2009 - 04.2013
- Texas Licensed Child Care Administrator (LCCA)
Associate of Arts - Arts
Southwestern Michigan College
Bachelor of Arts - Sociology, Criminal Justice
University of Texas
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