Alexandra Melgoza
Harlingen,TX
Summary
To obtain a position that will utilize the knowledge gained in my education, and integrate office management and customer service skills.
Overview
12
12
years of professional experience
Work History
Case Aide
Southwest Key Programs- Casa Rio Grande
08.2021 - Current
- Print Trigger reports placement/ Medical authorization forms.
- Record ETO for intakes.
- Unsure new intakes are added to roasters
- Unsure new intakes are added to Medical Sharepoint templates
- Remove Children that depart facility from roasters, central briefs folder, medical list and phone logs.
- Create Central briefs.
- Take Children photos for Central Briefs.
- Update Central brief with children information.
- Receive children property and enter it on the system.
- Prepare paperwork for reunification.
- Input Children information into Service IN Now system for flight arrangements.
- Speak sponsor to begin flight arrangements.
- Giving Children a briefing when preparing them for reunification with sponsor.
- Print and make copies of Medical Records.
- Prepare Exit packets for Case Managers.
- Prepare NTA’s for ProBar and legal screenings.
- Assist with Young Center/ Child advocate and ProBar visits.
- Make sure children attend Court if scheduled.
- Make Blue Files for Case Managers for new intakes.
- Make 30 Day follow up calls for children that have departed the facility.
- Assist with file request from different facilities.
- Create Resource List to for children departing the facility
- Assist with attendance on clinical Sessions
- Filing closed files and updating closed file report.
- Provide department with techinical support when adapting to new software or applications.
- Providing assistance setting up laptops,printers and scanning tasks.
Case Aide
Southwest Key Programs- Casa Oasis
06.2021 - 08.2021
- Print Trigger reports placement/ Medical authorization forms.
- Record ETO for intakes.
- Unsure new intakes are added to roasters
- Unsure new intakes are added to Medical Sharepoint templates
- Remove Children that depart facility from roasters, central briefs folder, medical list and phone logs.
- Create Central briefs.
- Take Children photos for Central Briefs.
- Update Central brief with children information.
- Receive children property and enter it on the system.
- Prepare paperwork for reunification.
- Input Children information into Service IN Now system for flight arrangements.
- Speak sponsor to begin flight arrangements.
- Give Children a briefing when preparing them for reunification with sponsor.
- Print and make copies of Medical Records.
- Prepare Exit packets for Case Managers.
- Prepare NTA’s for ProBar and legal screenings.
- Assist with Young Center/ Child advocate and ProBar visits.
- Make sure children attend Court if scheduled.
- Make Blue Files for Case Managers for new intakes.
- Make 30 Day follow up calls for children that have departed the facility.
- Assist with file request from different facilities.
- Create Resource List to for children departing the facility
- Assist with attendance on clinical Sessions
- Filing closed files and updating closed file report.
- Provide department with techinical support when adapting to new software or applications.
- Providing assistance setting up laptops,printers and scanning tasks.
Youth Care Worker
Southwest Keys-Casa Oasis
11.2020 - 06.2021
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Assisted with daily living tasks for improved quality of life for each resident in the program.
- Conducted regular safety checks during shift and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Conducted intake assessments with new clients to verify articles of clients belongings and possessions, advise and education to new clients that their needs and develop appropriate will be provided to them during time in care. Completingting discharging of clients leaving program care for reunification, transfers or age out.
- Completed clear and concise documentation of youth behavior and actions/ conducted one to one behavior assignments and documentations/ observations during shift.
- Provided national school lunch program assistance by providing children with after school snacks, checking allergies during all types of meal/snack times, and documenting for program purposes.
Interim Shift Leader
Southwest Key Program- Midland Emergency Center
03.2021 - 05.2021
- While assisting at emergency Center
- Oversaw Pod area ranging from 80-160 clients, and 30 staff per shift.
- Trained new employees and delegated daily tasks and responsibilities.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Managed shift operations, supplied resources and monitored team performance to keep assigned Pod Area Running smoothly.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Established clear expectations for behavior within the residential facility, reinforcing accountability among youths in our care.
- Gave overviews of shift to rotating shift leader on day to day occurrences.
Youth care worker
Southwest Keys-Casa Grande
04.2019 - 11.2020
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Assisted with daily living tasks for improved quality of life for each resident in the program.
- Conducted regular safety checks during shift and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Conducted intake assessments with new clients to verify articles of clients belongings and possessions, advise and education to new clients that their needs and develop appropriate will be provided to them during time in care.
- completing discharging of clients leaving program care for reunification, transfers or age out.
- Provided national school lunch program assistance by providing children with after school snacks, checking allergies during all types of meal/snack times, and documenting for program purposes.
Sales associate
Dish
09.2017 - 01.2019
- Responded to billing issues, collecting payments,restoring inactive accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Managed multiple tasks simultaneously during peak call times while remaining composed under pressure.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
- Utilized CRM software efficiently to track customer interactions and ensure proper follow-up on pending issues.
- Met or exceeded performance metrics regularly, demonstrating consistent dedication to providing exceptional service.
- Fostered a positive work environment by contributing constructive input during meetings and participating in team-building activities.
- Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.
- Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
Assistant Secretary
RGV LEAD
09.2015 - 12.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Prepared professional meeting agendas and minutes to maintain clear communication and recordkeeping.
- Offered technical support and troubleshot issues to enhance office productivity.
- Maintained accurate records using various database software programs for easy access to vital information.
- Provided clerical support to company employees by copying, faxing, and filing documents and typing up agendas for meetings.
Assistant to Counselor
H.E.P (High School Equivalent Program)
07.2013 - 06.2014
- Greeted guests in with friendliness and professionalism.
- Assist daily duties, answering phone calls, taking messages, copying, printing, and faxing, getting student folder packets ready for new incoming students
- Assisted current students in program with information and resources when needed.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Youth Worship Leader Assistant
The Salvation Army
01.2013 - 05.2014
- Chaperoning youth worship from ages 12-16 also making sure to keep areas tidy, making sure no one gets out of hand during services.
- Enhanced youth engagement by incorporating hands-on activities and interactive games into group sessions.
- Cultivated strong communication among group members through team-building exercises and open discussions.
- Assisted with organizing religious activities and services.
- Participated in religious ceremonies and events.
- Participated in various outreach programs.
- Inspired creativity amongst participants through art-based projects focused on self-expression and cultural awareness.
- Facilitated Chaperoning youth worship weekly meetings for diverse groups of youth ages 12-16 years old, tailoring activities to meet individual needs and interests.
Daycare Teacher Assistant
The Garden Daycare
08.2012 - 05.2013
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Created safe and nurturing learning environment for preschoolers.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Monitored classroom to verify safe and secure environment.
- Modeled positive behavior and communication skills for students.
Education
Associates in Business Management Technology -
Texas State Technical College
Harlingen, TX12.2016
Core Education - Academic Core Completion
Texas State Technical College
Harlingen, TX05.2015
Skills
- Competent in Office Equipment such as the following: computers, scanners, and printers, and in the following software programs: Word, PowerPoint, Excel, Access, and Publisher, ETO, Portal
- Problem-Solving
- Relationship Building in working with outside entities
- Records Management
- Teamwork and Collaboration
- Customer Service
- Multitasking abilities
City
Harlingen
State
TX
Zip
78550
References
Available
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Case Aide
Southwest Key Programs- Casa Rio Grande
08.2021 - Current
Case Aide
Southwest Key Programs- Casa Oasis
06.2021 - 08.2021
Interim Shift Leader
Southwest Key Program- Midland Emergency Center
03.2021 - 05.2021
Youth Care Worker
Southwest Keys-Casa Oasis
11.2020 - 06.2021
Youth care worker
Southwest Keys-Casa Grande
04.2019 - 11.2020
Sales associate
Dish
09.2017 - 01.2019
Assistant Secretary
RGV LEAD
09.2015 - 12.2016
Assistant to Counselor
H.E.P (High School Equivalent Program)
07.2013 - 06.2014
Youth Worship Leader Assistant
The Salvation Army
01.2013 - 05.2014
Daycare Teacher Assistant
The Garden Daycare
08.2012 - 05.2013
Associates in Business Management Technology -
Texas State Technical College
Core Education - Academic Core Completion
Texas State Technical College
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