Daniel Gonzalez
Los Fresnos,TX
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Compassionate Youth Care Worker with 2 year background working with children and as companion in order to prevent risky behaviors. Adept at preparing, completing daily accurate reports and implementing various behavior modification techniques. Communicative and reliable with commitment to fostering environment which facilitates learning and behavioral management of youth.
Overview
7
7
years of professional experience
Work History
Shift Leader
Southwest Key Program
San Benito, TX
06.2023 - 01.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Updated Bed Census
- Ran ETO reports
Assistant Shift Leader
Southwest Key Program
San Benito, TX
06.2022 - 06.2023
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Upheld company standards and compliance requirements for operations.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Trained and mentored employees, offering assistance and insight into completing job tasks when needed.
- Established and maintained environment, encouraging teamwork, collaboration and ethical behavior.
- Reported incidents that negatively affected child safety.
- Documented child progress, reporting extreme changes in behavior.
Youth Care Worker
Southwest Key Programs- Casa Rio Grande
San Benito, TX
10.2021 - 05.2022
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Maintained cleanliness of youth facilities and rooms.
- Mentored and supported young people through collaborative activities and social programs.
- Documented child progress, reporting extreme changes in behavior.
- Reported incidents that negatively affected child safety.
- Encouraged completion of daily chores and personal hygiene practices.
- Empowered clients to tackle challenging situations with better and more diverse coping skills.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Experience with NSLP
- Experience with headcount.
Kitchen Leader
McDonald's
Los Fresnos, TX
06.2017 - 08.2021
- Performed all opening and closing kitchen supervisory tasks with proficient adherence to checklists.
- Oversaw food production for quality and consistency with house standards.
- Kept front line prepared and stocked for peak periods and encouraged staff to prepare small food batches frequently during slow periods.
- Maintained order and cleanliness of work areas to conform with health codes.
- Cleaned utensils, dishes and glasses for customer use.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Monitored inventory and promptly reported food items requiring reorder.
Cashier
Walmart
San Benito, TX
07.2020 - 09.2020
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Assisted with purchases, locating items and signing up for rewards programs.
- Learned roles of other departments to provide coverage and keep store operational.
- Received payments for products and issued receipts.
Education
High School Diploma -
Los Fresnos High School
Los Fresnos, TX06.2017
Skills
- Food safety understanding
- Cooking equipment maintenance
- Pantry organization
- Heavy lifting
- Utensil and appliance cleaning
- Team contribution
- Consistent presentations
- Customer service
- Leadership
- Conflict resolution
- Time management
- Decision-making
- Youth supervision
- Youth interviewing
- Team work
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Shift Leader
Southwest Key Program
06.2023 - 01.2024
Assistant Shift Leader
Southwest Key Program
06.2022 - 06.2023
Youth Care Worker
Southwest Key Programs- Casa Rio Grande
10.2021 - 05.2022
Cashier
Walmart
07.2020 - 09.2020
Kitchen Leader
McDonald's
06.2017 - 08.2021
High School Diploma -
Los Fresnos High School
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