Christie Campos
Washington,DC
Summary
Bilingual expert in medical billing and customer service, maintaining accurate financial records and boosting patient satisfaction at Unity Health Care Inc. Adept in point of sale systems and guest coordination, enhancing operational efficiency and client experience.
Overview
1
1
Language
1
1
Certification
21
21
years of professional experience
Work History
Front of House Employee
Timber Pizza
Washington, District of Columbia
03.2024 - Current
- Greeted customers warmly and ensured a welcoming atmosphere.
- Managed seating arrangements to enhance guest comfort and streamline flow.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Collaborated with kitchen staff to ensure prompt food delivery and maintain service efficiency.
- Maintained cleanliness and organization of dining area and service stations.
- Addressed customer inquiries and resolved issues to improve overall satisfaction.
- Prepared and served beverages to customers at the bar.
- Assisted in training new employees on operational procedures and customer service standards.
- Driver
Medical Revenue Poster
UNITY HEALTH CARE INC.
Washington, District of Columbia
12.2023 - 08.2026
- Accurately post insurance remittance and patient payments.
- Adjusted contractual amounts based on detailed analysis of Explanations of Benefits (EOBs).
- Identified credit balances to initiate timely insurance and patient refunds.
- Entered all payments accurately to corresponding line item charges, ensuring precise financial records.
- Downloads all electronic payments and ensures all payment batches balance.
- Makes adjustments to either patient or practice accounts based on internal reports and/or documentation.
- Posts denials to e-Clinical Works EMR system and Epic.
- Ability to read and understand various types of Explanations of Benefits.
- Perform accurate accounting of all revenue, accurate and concise records of all adjustments in the bank reconciliation report.
- Demonstrates a solid understanding of all payer remittance, payment, electronic, ERA, EDI, solution vendors which includes Emdeon.
- Completed day-to-day duties accurately and efficiently.
- Assists patient by explaining co-pays/applicable fees, and other administrative services.
- Addressed payment concerns with clients to resolve issues promptlyof payment concern to clients.
- Distributed patient billing statements to ensure timely payment..
- Stays abreast of code changes, updates to reimbursement guidelines, and coverage.
- Keeps supervisor informed of areas of concern and problems identifiedthat all batches are balanced properly, and any batches that are not balanced are brought to the attention of the supervisor.
Billing Specialist
Community Health Partners
Frederick, Maryland
01.2022 - 12.2023
- Reviewed insurance claims, resolving discrepancies with providers to ensure timely payments.
- Resolved discrepancies between customers' remittances and invoices received.
- Investigated billing discrepancies and processed refunds to enhance customer satisfaction.
- Maintained detailed records of billing activities in electronic systems for accurate reporting.
- Maintained accurate records of collections, adjustments and denials in the system.
- Collaborated with finance team to ensure accurate revenue reporting monthly.
Financial Counselor/Medical Claims Processor
UNITY HEALTH CARE, INC.
11.2014 - 01.2022
- Delivered financial counseling to patients on payment arrangements for outstanding balances and coordinated referrals to social services.
- Partnered with Cashier to address and resolve payment issues effectively.
- Acted as a resource for Registration Clerk regarding financial counseling inquiries.
- Performs necessary transfers and accounts adjustments to re-bill outstanding account balances.
- Posted payments accurately to patient accounts
Cashier/Medical Claims Processor
UNITY HEALTH CARE, INC.
06.2009 - 11.2014
- Recorded patient payments in accounts to maintain up-to-date financial records.
- Completed registration by verifying insurance details
- Executed daily bank deposits to ensure timely and accurate financial transactions.
- Compiled and delivered daily financial reports for management review to support informed decision-making.
Charge Entry Clerk II
UNITY HEALTH CARE, INC.
06.2007 - 06.2009
- Entered patient charges into billing system, ensuring accurate financial records.
- Verified patient information and processed registrations, facilitating efficient charge entry.
- Supported Medicaid wrap around project management to enhance service delivery.
- Recorded patient charges accurately in billing system.
- Performing necessary registration including verifying and charge entry.
- Supported Medicaid wrap-around special projects to enhance patient billing processes.
- Drafting and/or finalizing documents for the department
Patient Financial Service Clerk
UNITY HEALTH CARE, INC.
12.2005 - 06.2007
- Processed patient charges in billing system to ensure accurate account management
- Perform necessary registration including verify and charge entry
- Supported Patient Financial Services by coordinating administrative tasks and maintaining documentation
- Scheduled patient appointments efficiently
- Order and maintain department supplies
- Drafting and/or finalizing documents for PFS department
- Special Projects (Medicaid wrap around)
- Oversaw daily collection and distribution of incoming and outgoing mail for efficient communication
Education
Career Certificate - Billing and Coding
Penn Foster Career School
Scranton, PA01-2018
High School Diploma -
Bell Multicultural High School
Washington, DC01-2003
Bachelor of Science - Business Management
Penn Foster College
Scottsdale, AZ08-2026
Some College (No Degree) - Accounting
Strayer University
Skills
- Point of sale
- Cash register operation
- Transaction accuracy
- Medical billing
- Administrative support
- Customer service
- Guest coordination
- Bilingual in Spanish and English
- Strong work ethic
Languages
Spanish
Native/ Bilingual
Certification
- Career Diploma Medical Billing and Coding
Timeline
Front of House Employee
Timber Pizza
03.2024 - Current
Medical Revenue Poster
UNITY HEALTH CARE INC.
12.2023 - 08.2026
Billing Specialist
Community Health Partners
01.2022 - 12.2023
Financial Counselor/Medical Claims Processor
UNITY HEALTH CARE, INC.
11.2014 - 01.2022
Cashier/Medical Claims Processor
UNITY HEALTH CARE, INC.
06.2009 - 11.2014
Charge Entry Clerk II
UNITY HEALTH CARE, INC.
06.2007 - 06.2009
Patient Financial Service Clerk
UNITY HEALTH CARE, INC.
12.2005 - 06.2007
Career Certificate - Billing and Coding
Penn Foster Career School
High School Diploma -
Bell Multicultural High School
Bachelor of Science - Business Management
Penn Foster College
Some College (No Degree) - Accounting
Strayer University