Christie Clower
Albuquerque,NM
Summary
Responsible and friendly, professional with longevity and loyalty. Computer literate in Microsoft and Google applications, along with current specialized apps in the cable industry (such as P2). A more comprehensive list of targeted software provided under Computer Software Applications in the body of this resume.
Overview
28
28
years of professional experience
Work History
Travel Professional
World Travel Holdings
08.2024 - Current
- Take incoming calls from customers interested in booking a cruise.
- Provide customers with information to help make their vacation special.
- Place outbound calls to previous and potential customers to help get them booked on their next cruise.
- Provide email communication when needed to customers and respond to all email communication as needed.
Billing Compliant and Control Specialist
CableCom, LLC
08.2020 - 11.2023
- Invoicing for NDEA for Washington - Ensure Invoicing is accurate and complete before submitting to Comcast.
- Research and resolve any rejected invoices from Comcast.
- Resolve invoicing issues using P2, UDF, and SmartSheets.
Records Management Specialist
Bernalillo Co. Sheriff’s Department
10.2017 - 08.2020
- Data entry of all Warrants for Bernalillo County (Misdemeanor, Unindicted Felonies, District Court Felonies, Department of Corrections Felonies, and all Juvenile).
- Data entry and all upkeep of all Domestic Violence Cases.
- Time sensitive confirmation of warrants for Law Enforcement when attempting to arrest individuals in Albuquerque.
- Respond to time sensitive (10 minutes) computer requests for confirmation on warrants when defendants are located out of town/state.
- Data entry and data recovery of all missing people, stolen vehicles, stolen articles and stolen license plates.
Supervisor of Scheduling
Presbyterian Call Center
11.2015 - 03.2017
- Manage a team of 10-29 agents, assist with new hire interviews, hold one-on-one meetings with call agents to provide feedback and coaching on performance and attendance.
- Lead team meetings to inspire new ideas for moving forward, bettering stats, and meeting deadlines.
- Design and implement excel reports and spreadsheets to keep track of agent stats.
- Visit 4 clinics, bi-monthly, assigned to me to ensure that the staff is happy with scheduling and answer any questions they may have.
Supervisor of Repair Services
Lowe’s Contact Center
05.2012 - 09.2015
- Manage a team of 10-29 agents, assist with new hire interviews, hold one-on-one meetings with call agents to provide feedback and coaching on performance and attendance.
- Lead team meetings to inspire new ideas for moving forward, bettering stats, and meeting deadlines.
- Design and implement excel reports and spreadsheets to keep track of agent stats.
Supervisor of Quality
T-Mobile Call Center
03.1998 - 05.2012
- Recipient of the T-Mobile Get More Award for excellence in service and quality.
- Managed a team of 15 agents, performed 8-10 audits per agent monthly.
- Assisted with new hire interviews, held one-on-one meetings with call agents to provide feedback and coaching on performance and attendance.
- Led team meetings to inspire new ideas for moving forward, bettering stats, and meeting deadlines.
- Designed and implemented excel reports and spreadsheets to keep track of agent stats.
Customer Care Supervisor
T-Mobile Call Center
10.1998 - 02.2000
- Managed a team of 15 agents, took escalated calls to assist in customer resolution.
- Ran statistical reports on agent performance, provided weekly coaching to agents.
- Scored agent calls, managed agent hours for payroll.
- Attended weekly calibrations with other supervisors and managers for call center score accuracy.
- Led weekly team meetings.
Customer Care Agent
T-Mobile Call Center
03.1998 - 10.1998
- Assisted customers with trouble-shooting their hand-held devices, reconciled billing.
Education
Court Reporting - undefined
Texas Trade School
01.1990
Graduated - undefined
Pearsall High School
01.1982
Skills
- Excel
- Word
- Outlook
- One Note
- Crystal Reporting
- Kronos Timekeeping
- I-360
- CMS
- NCIC
- WITS
- PowerPoint
- P2
- Google Office
- SmartSheet
- UDF office equipment operation
- Basic maintenance
Activities
Foster parent for CYFD, 2003-2010, Albuquerque, New Mexico
Computer Software Applications
- Excel
- Word
- Outlook
- One Note
- Crystal Reporting
- Kronos Timekeeping
- I-360
- CMS
- NCIC
- WITS
- PowerPoint
- P2
- Google Office
- SmartSheet
- UDF office equipment operation and basic maintenance
References
- John Martinez, (505)228-7950, Personal
- Toni Mascarenaz, (505)504-6016, Personal
- Julie DeNinno, (505)720-2238, Professional
- Brian Tomada, (505)238-0407, Professional
Timeline
Travel Professional
World Travel Holdings
08.2024 - Current
Billing Compliant and Control Specialist
CableCom, LLC
08.2020 - 11.2023
Records Management Specialist
Bernalillo Co. Sheriff’s Department
10.2017 - 08.2020
Supervisor of Scheduling
Presbyterian Call Center
11.2015 - 03.2017
Supervisor of Repair Services
Lowe’s Contact Center
05.2012 - 09.2015
Customer Care Supervisor
T-Mobile Call Center
10.1998 - 02.2000
Supervisor of Quality
T-Mobile Call Center
03.1998 - 05.2012
Customer Care Agent
T-Mobile Call Center
03.1998 - 10.1998
Court Reporting - undefined
Texas Trade School
Graduated - undefined
Pearsall High School