Christie Clower
Albuquerque,NM
Overview
28
28
years of professional experience
Work History
Travel Professional
World Travel Holdings
08.2024 - Current
- Take incoming calls from customers interested in booking a cruise.
- Provide customers with information to help make their vacation special.
- Place outbound calls to previous and potential customers to help get them booked on their next cruise.
- Provide email communication when needed to customers and respond to all email communication as needed.
Billing Compliant and Control Specialist
CableCom, LLC
08.2020 - 11.2023
- Invoicing for NDEA for Washington - Ensure Invoicing is accurate and complete before submitting to Comcast.
- Research and resolve any rejected invoices from Comcast.
- Resolve invoicing issues using P2, UDF, and SmartSheets.
Records Management Specialist
Bernalillo Co. Sheriff’s Department
10.2017 - 08.2020
- Data entry of all Warrants for Bernalillo County (Misdemeanor, Unindicted Felonies, District Court Felonies, Department of Corrections Felonies, and all Juvenile).
- Data entry and all upkeep of all Domestic Violence Cases.
- Time sensitive confirmation of warrants for Law Enforcement when attempting to arrest individuals in Albuquerque.
- Respond to time sensitive (10 minutes) computer requests for confirmation on warrants when defendants are located out of town/state.
- Data entry and data recovery of all missing people, stolen vehicles, stolen articles and stolen license plates.
Supervisor of Scheduling
Presbyterian Call Center
11.2015 - 03.2017
- Manage a team of 10-29 agents, assist with new hire interviews, hold one-on-one meetings with call agents to provide feedback and coaching on performance and attendance.
- Lead team meetings to inspire new ideas for moving forward, bettering stats, and meeting deadlines.
- Design and implement excel reports and spreadsheets to keep track of agent stats.
- Visit 4 clinics, bi-monthly, assigned to me to ensure that the staff is happy with scheduling and answer any questions they may have.
Supervisor of Repair Services
Lowe’s Contact Center
05.2012 - 09.2015
- Manage a team of 10-29 agents, assist with new hire interviews, hold one-on-one meetings with call agents to provide feedback and coaching on performance and attendance.
- Lead team meetings to inspire new ideas for moving forward, bettering stats, and meeting deadlines.
- Design and implement excel reports and spreadsheets to keep track of agent stats.
Supervisor of Quality
T-Mobile Call Center
03.1998 - 05.2012
- Recipient of the T-Mobile Get More Award for excellence in service and quality.
- Managed a team of 15 agents, performed 8-10 audits per agent monthly, assisted with new hire interviews.
- Held one-on-one meetings with call agents to provide feedback and coaching on performance and attendance.
- Led team meetings to inspire new ideas for moving forward, bettering stats, and meeting deadlines.
- Designed and implemented excel reports and spreadsheets to keep track of agent stats.
Customer Care Supervisor
T-Mobile Call Center
10.1998 - 02.2000
- Managed a team of 15 agents, took escalated calls to assist in customer resolution.
- Ran statistical reports on agent performance, provided weekly coaching to agents, scored agent calls.
- Managed agent hours for payroll, attended weekly calibrations with other supervisors and managers for call center score accuracy.
- Led weekly team meetings.
Customer Care Agent
T-Mobile Call Center
03.1998 - 10.1998
- Assisted customers with trouble-shooting their hand-held devices, reconciled billing.
Timeline
Travel Professional
World Travel Holdings
08.2024 - Current
Billing Compliant and Control Specialist
CableCom, LLC
08.2020 - 11.2023
Records Management Specialist
Bernalillo Co. Sheriff’s Department
10.2017 - 08.2020
Supervisor of Scheduling
Presbyterian Call Center
11.2015 - 03.2017
Supervisor of Repair Services
Lowe’s Contact Center
05.2012 - 09.2015
Customer Care Supervisor
T-Mobile Call Center
10.1998 - 02.2000
Supervisor of Quality
T-Mobile Call Center
03.1998 - 05.2012
Customer Care Agent
T-Mobile Call Center
03.1998 - 10.1998