Christie Crawford
Plain City,OH
Summary
Dynamic Customer Service Representative with proven expertise at Ten Point Complete, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Recognized for efficiently handling escalated calls and achieving satisfactory resolutions, contributing to a positive customer experience and repeat business. Proficient in data entry and committed to excellence.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Ten Point Complete
05.2006 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Jonathon Alder
Plain City, OH06.1997
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Ten Point Complete
05.2006 - 04.2025
Jonathon Alder