Christie Fournier
Colebrook,NH
Summary
Optometric Assistant and Office Manager with experience in fast-paced environments. Demonstrates efficiency in customer service and organizational skills. Strong attention to detail ensures smooth office operations and enhanced patient satisfaction.
Overview
18
18
years of professional experience
Work History
Optometric Assistant/Office Manager
Lancaster Eye Care
Colebrook, NH
06.2017 - Current
- Manage patient check-in and check-out, ensuring accurate records and enhancing patient experience.
- Schedule appointments and verify insurance and demographic information, enhancing patient flow.
- Assist patients with eyewear selection and perform measurements.
- Inspect, dispense, and repair glasses to uphold high customer satisfaction.
- Conduct visual field and OCT testing to assess patient vision health.
- Train patients on new contact lens fitting techniques for optimal results.
- Coordinate order processing for glasses and invoicing tasks, streamlining operations and ensuring order accuracy.
- Record charges and payments into system for precise financial tracking and accountability.
- Maintain HIPPA compliance by safeguarding all patient information.
- Utilize Revolution EHR software to enhance patient data management efficiency.
- Obtain ophthalmic dispensing license #2181 for specialized services.
Customer Service Representative
Granite Bank Now Bangor Saving Bank
Colebrook, New Hampshire
09.2012 - 11.2016
- Delivered exceptional customer service by resolving inquiries and complaints promptly.
- Informed customers about banking products and services to support informed decision-making.
- Assisted customers in opening new accounts and setting up online banking.
- Processed customer transactions with accuracy and efficiency.
- Maintained cash drawer balance through daily audits and reconciliations.
- Guided employees in cash handling procedures and drawer operations to ensure compliance and accuracy.
Full Time Caregiver
Self
Colebrook, NH
09.2008 - 09.2012
- Managed household responsibilities while providing full-time childcare.
Registration Receptionist
UCVH
Colebrook, NH
09.2007 - 2009
- Verified patient information and insurance details with high accuracy.
- Processed patient registration forms with confidentiality and efficiency, ensuring accurate data collection.
- Greeted and welcomed patients, ensuring a professional atmosphere.
- Maintained HIPAA compliance by safeguarding all patient information.
- Handled incoming calls and directed inquiries to appropriate departments, enhancing patient communication.
- Scanned documents into electronic filing systems, facilitating quick access to patient information.
Education
High School Diploma -
Colebrook Academy
Colebrook NH 06-2003
References
References available upon request.
Timeline
Optometric Assistant/Office Manager
Lancaster Eye Care
06.2017 - Current
Customer Service Representative
Granite Bank Now Bangor Saving Bank
09.2012 - 11.2016
Full Time Caregiver
Self
09.2008 - 09.2012
Registration Receptionist
UCVH
09.2007 - 2009
High School Diploma -
Colebrook Academy