Christie Fournier
Omaha,NE
Summary
Sales professional with expertise in strategic sales planning and client relationship management. Proven ability to train new team members and utilize analytical skills to improve customer satisfaction. Track record of driving business growth through effective sales strategies.
Overview
9
9
years of professional experience
Work History
John A. Gentleman Mortuaries
Pre-Need Sales
Omaha, Nebraska
2025.03 - Current
- Managed customer inquiries, delivering accurate product information to enhance customer experience.
- Developed and maintained relationships with key clients, improving communication and trust.
- Completed day-to-day duties accurately and efficiently.
- Resolved customer issues promptly, fostering high satisfaction through knowledgeable and friendly service.
- Assessed customer needs quickly to provide tailored solutions.
- Worked with cross-functional teams to achieve goals.
- Updated and maintained databases with current information.
- Developed and executed strategic sales plans to achieve sales targets in designated territory.
- Conducted training sessions on product knowledge, sales techniques, and customer service skills for new sales representatives.
Cox Communications
Sales
Omaha, NE
2024.09 - 2025.03
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified customer needs promptly, enhancing service delivery.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized software and tools to streamline processes, improving overall performance.
Sales Professional
Gunderson's Jewelers
Omaha, NE
2017.06 - 2024.06
- Cultivated in-depth product knowledge to elevate customer engagement and satisfaction.
- Guided customers in selecting jewelry pieces aligned with their personal preferences.
- Conducted product demonstrations to highlight features and benefits of items.
- Built relationships with clients to encourage repeat business and referrals.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Addressed customer complaints swiftly and effectively to maintain satisfaction.
Education
Customer Service And Sales - High End Sales And Client Relations
Gemological Institute of America
Carlsbad, CA2023-05
Skills
- Customer relationship management
- Client engagement
- Product demonstrations
- Strategic sales planning
- Training and development
- Technical troubleshooting
- Database maintenance
- Analytical and critical thinking
- Recordkeeping
- Verbal communication
- Relationship building
- Self-directed
- Friendly, positive attitude
Timeline
John A. Gentleman Mortuaries
Pre-Need Sales
2025.03 - Current
Cox Communications
Sales
2024.09 - 2025.03
Sales Professional
Gunderson's Jewelers
2017.06 - 2024.06
Customer Service And Sales - High End Sales And Client Relations
Gemological Institute of America