Craig Anderton
Yankton,SD
Summary
Dedicated professional with extensive experience in customer relationship management and problem solving. Proven ability to enhance customer satisfaction through effective communication and leadership.
Overview
48
48
years of professional experience
Work History
John Deere Ag and Turf Sales
C&B Operations
Yankton, South Dakota
10.2013 - Current
- Identified customer needs promptly and effectively to improve overall experience.
- Resolved customer issues with knowledgeable, friendly service, leading to increased satisfaction.
- Engaged customers in conversation to build rapport and enhance their overall experience.
- Maintained current knowledge through ongoing education and advanced training initiatives.
Parts Specialist
Load King Trailers
Elk Point, South Dakota
02.2012 - 10.2013
- Assisted customers in selecting appropriate parts for their trailer needs.
- Processed orders and coordinated shipping of parts efficiently.
- Conducted regular audits of parts stock to identify discrepancies.
- Received customer orders and placed them into the system for processing.
Call Center Trainer
Stream Global Services Inc.
Vermillion, South Dakota
01.2010 - 02.2012
- Designed and conducted training sessions on topics such as customer service, telephone etiquette, problem solving, conflict resolution, and sales techniques.
- Implemented role-playing scenarios to enhance customer service skills.
- Developed training materials for new call center representatives.
- Monitored calls in real-time to evaluate effectiveness of training programs.
Farmer
Self
Alcester, South Dakota
03.1978 - 06.2008
- Cultivated crops using sustainable farming practices and techniques.
- Managed livestock care, ensuring health and welfare standards.
- Operated machinery for planting, harvesting, and maintaining farm equipment.
- Maintained accurate records of crop production and livestock inventory.
- Maintained farm machinery, tools, and buildings in good working order.
Education
High School Diploma -
Alcester High School
Alcester, SD05-1979
Skills
- Customer relationship management
- Parts inventory management
- Problem solving
- Leadership
- Effective communication
- Calm under pressure
- Positive demeanor
Timeline
John Deere Ag and Turf Sales
C&B Operations
10.2013 - Current
Parts Specialist
Load King Trailers
02.2012 - 10.2013
Call Center Trainer
Stream Global Services Inc.
01.2010 - 02.2012
Farmer
Self
03.1978 - 06.2008
High School Diploma -
Alcester High School