Christie Horton
Phoenix,AZ
Summary
Driven leader with a proven track record at Jalapeno Inferno, enhancing operational efficiency and driving revenue growth through strategic planning and quality management. Skilled in financial administration and fostering team development, achieved significant improvements in customer satisfaction and profitability. Expert in supply chain optimization and branding, demonstrating exceptional problem-solving and interpersonal abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Jalapeno Inferno
03.2020 - Current
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
- Interacted well with customers to build connections and nurture relationships.
Manager of Operations
IHOP
01.2014 - 05.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Associate Of Applied Arts - Leadership And Management
Purdue Global University
West Lafayette, INSkills
- Distribution Management
- Advertising and marketing
- Business Development
- Financial Administration
- Quality Management
- Branding
- Workflow Planning
- P&L Management
- Schedule Management
- Supply Chain Management
- Expense Control
Certification
ServSafe
Timeline
General Manager
Jalapeno Inferno
03.2020 - Current
Manager of Operations
IHOP
01.2014 - 05.2020
Associate Of Applied Arts - Leadership And Management
Purdue Global University
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