CHRISTIE K. STYLES
Albany,Ga.
Summary
Experienced professional with over 10 years of customer service experience, seeking an A+ position focused on customer relations. Recognized for strong organizational skills, a friendly and approachable attitude, and a dedication to maintaining professionalism. Proven ability to build positive relationships with clients, colleagues, and external resources, fostering a collaborative and successful environment.
Overview
29
29
years of professional experience
Work History
Customer Service Rep
Sitel/Sykes
01.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Captionist Assistant
Hamilton Relay
01.2019 - 01.2020
- Improved captioning accuracy by thoroughly reviewing and editing transcriptions for clarity and context.
- Ensured accessibility for all viewers by creating accurate closed captions for live broadcasts as well as pre-recorded content.
- Simplified complex information during live events, providing clear and concise captions that allowed viewers to fully understand the content being presented.
Senior Living Coordinator
Working Solutions
01.2017 - 01.2018
- Facilitated smooth transitions for new residents moving into the community, minimizing stress during the process.
- Streamlined daily operations by implementing efficient processes for staff coordination and resource allocation.
- Assisted residents with securing additional financial assistance when necessary, ensuring access to quality care regardless of ability to pay.
Customer Service Representative
Sitel Operations
01.2016 - 01.2017
- Managed multiple projects simultaneously while maintaining focus on individual client needs and requirements.
- Supported colleagues during peak periods or absences, demonstrating adaptability and strong teamwork skills.
Captionist Asst.
Hamilton Relay
01.2014 - 01.2015
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Provided real-time captioning services for live events, ensuring seamless communication access for all attendees.
Customer Service Rep.
Teleperformance/At&t
01.2013 - 01.2014
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Opening Teacher
Early Childhood Learning Center
01.2012 - 01.2013
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Organized successful parent-teacher conferences, maintaining open lines of communication regarding student performance and expectations for continued success.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
Secretary/Treasurer
El-Shaddai Apostolic Ministries,Inc.
01.1996 - 01.2001
- Created and updated membership rosters, church documents and basic reports.
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Managed the church calendar effectively to accommodate various ministries'' activities without conflicts or overlaps.
- Developed a comprehensive financial plan, addressing both short-term needs and long-term growth objectives.
- Preserved church cash and invested surplus funds.
Education
West Central Tech -
01.2002
Westover high -
01.2000
Skills
- Customer Service
- Fast Typing Speed
- Troubleshooting
- Data Entry
- Order Processing
- Technical Support
Timeline
Customer Service Rep
Sitel/Sykes
01.2021 - Current
Captionist Assistant
Hamilton Relay
01.2019 - 01.2020
Senior Living Coordinator
Working Solutions
01.2017 - 01.2018
Customer Service Representative
Sitel Operations
01.2016 - 01.2017
Captionist Asst.
Hamilton Relay
01.2014 - 01.2015
Customer Service Rep.
Teleperformance/At&t
01.2013 - 01.2014
Opening Teacher
Early Childhood Learning Center
01.2012 - 01.2013
Secretary/Treasurer
El-Shaddai Apostolic Ministries,Inc.
01.1996 - 01.2001
West Central Tech -
Westover high -
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