Christie Lawson
Rayville,USA
Summary
Detail-oriented Revenue Cycle and Customer Service Professional with extensive experience in healthcare billing, insurance claims, and patient account resolution. Strong background in medical terminology, CPT, ICD-10, and HCPCS coding, and full revenue cycle management. Proven ability to resolve complex claims issues, support patients and providers, and maintain compliance with HIPAA and regulatory standards.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Account Advisor
Capital Staffing Solutions
Monroe, LA
11.2025 - 01.2026
- Resolved member and provider inquiries regarding benefits, eligibility, and medical claims
- Explained coverage, billing processes, and claim determinations using medical terminology
- Reviewed claims for accuracy including CPT, ICD-10, and HCPCS coding validation
- Assisted with claims research, adjustments, and issue resolution
- Documented all interactions in compliance with HIPAA and healthcare regulations
- Delivered high-quality service in a fast-paced call center environment
- Louisiana Blue
Customer Service Specialist II
Ensemble Health Partners
Blue Ash, OH
05.2022 - 04.2025
- Provided high-volume support to patients, providers, and insurers regarding billing, claims, and account inquiries
- Reviewed and interpreted Explanation of Benefits (EOBs) and resolved claim denials
- Applied knowledge of CPT, ICD-10, and HCPCS coding to ensure claim accuracy and proper billing
- Managed payment posting, account reconciliation, and payment plan setup within the revenue cycle
- Performed appeals and denial management, ensuring proper documentation and follow-up
- Verified insurance eligibility, benefits, and prior authorizations
Customer Service / Collections
Crane Consulting & Outsourcing
Boca Raton, FL
05.2021 - 04.2022
- Managed inbound calls, processed payments, and resolved account balances
- Established payment arrangements and reviewed accounts for compliance
Assistant Teacher
Tender Touch Nursery
Rayville, LA
06.2018 - 04.2021
- Taught and supervised children ages 3-12 in a structured environment
Sales Associate
Dillard’s
Monroe, LA
10.2017 - 05.2018
- Assisted customers and processed transactions
Support Specialist
JCPenney
Monroe, LA
04.2013 - 06.2014
- Supported store operations, inventory, and customer service
Customer Service / Cash Office
Kohl’s
Monroe, LA
07.2007 - 01.2008
- Managed cash flow, reconciliations, and customer transactions
Team Leader / Mortgage Specialist
JPMorgan Chase Bank One Trust
Monroe, LA
07.1997 - 08.2006
- Led call center operations, collections, and quality assurance
- Reviewed mortgage and loan documentation for compliance
Education
High School Diploma -
Mangham High School
Mangham, LASkills
- Medical Billing & Claims Processing
- CPT, ICD-10, HCPCS Coding
- Revenue Cycle Management
- Insurance Verification & Prior Authorization
- Denials & Appeals Management
- EOB Review & Payment Posting
- HIPAA Compliance
- Epic EHR Systems
- Medicare & Medicaid
- Customer Service & Call Center Operations
- Account Reconciliation
- Microsoft Office (Excel, Outlook)
Certification
- Certified Revenue Cycle Representative (CRCR)
- Epic Certification
- CPR Certification
Timeline
Account Advisor
Capital Staffing Solutions
11.2025 - 01.2026
Customer Service Specialist II
Ensemble Health Partners
05.2022 - 04.2025
Customer Service / Collections
Crane Consulting & Outsourcing
05.2021 - 04.2022
Assistant Teacher
Tender Touch Nursery
06.2018 - 04.2021
Sales Associate
Dillard’s
10.2017 - 05.2018
Support Specialist
JCPenney
04.2013 - 06.2014
Customer Service / Cash Office
Kohl’s
07.2007 - 01.2008
Team Leader / Mortgage Specialist
JPMorgan Chase Bank One Trust
07.1997 - 08.2006
High School Diploma -
Mangham High School