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Associate Principal Engineer

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Customer service-oriented healthcare administrative professional with experience in patient access, front office operations, and call center support. Proven ability to serve as a primary point of contact between patients and providers while coordinating patient flow efficiently in fast-paced environments. Skilled in managing high-volume calls, scheduling appointments, resolving patient inquiries, and maintaining accurate records. Strong knowledge of HIPAA compliance with a focus on protecting patient confidentiality. Recognized as a dependable team player with strong organizational and time management skills.

Detail-oriented and adaptable Medical Biller Specialist with over 3 years of experience in managing accounts receivable, processing insurance claims, and resolving billing discrepancies. Highly proficient in revenue cycle management, healthcare compliance, and leveraging strong analytical and problem-solving skills to improve financial outcomes. Proven background in customer service with a focus on delivering excellent patient support and building positive relationships.

Seasoned Senior Claims Examiner known for high productivity and efficient task completion. Experienced and detail-oriented Medical Billing and Call Center Specialist with over 10 years of experience in claims processing, customer support, and team leadership. Proficient at navigating complex healthcare systems, managing high-volume workflows, and providing exceptional service to members and providers. Skilled in facilitating effective communication, managing grievances, and ensuring compliance with health plan policies and procedures.

Khadija Lazenby

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