Professional Summary
Overview
Work History
Education
Skills
Timeline

Christie Lopez

Faure Brothers
Gary,IN
Christie Lopez
9
years of professional experience

Dynamic Customer Service Representative with proven expertise at Faure Brothers in resolving complex account issues and enhancing customer satisfaction. Skilled in data entry and relationship building, I effectively processed orders and coordinated with teams to ensure timely fulfillment, achieving a 95% resolution rate for customer inquiries.

Work History

Customer Service Representative

8 Years 7 Months
Faure Brothers | 03.2018 - Current
  • Responded to customer inquiries and resolved account issues with accuracy and professionalism.
  • Processed orders, returns, and service requests while maintaining organized records.
  • Communicated order status updates to customers and internal teams to support timely fulfillment.
  • Resolved billing and shipping discrepancies by coordinating with operations and warehouse staff.

Education

High School Diploma

Hammond High School | Hammond, IN | 06.1993

Skills

Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Complaint handling
Microsoft Excel
Complaint resolution
Payment processing
Client relations
Microsoft outlook
Scheduling
Follow-up skills
Call management
Order processing
Administrative support
Data collection
Customer relationship management (CRM)
Prioritization
Live chat support
Multi-line phone talent
Order fulfillment
Spreadsheets
Shipping and logistics
CRM software
POS systems expert
CRM software proficiency

Timeline

Customer Service Representative

Faure Brothers
03.2018 - CurrentRead More

Hammond High School

High School Diploma
Read More
Christie Lopez