Christie Montgomery
Tolar,TX
Summary
Dynamic professional with extensive experience in customer service and conflict resolution, notably at Freddie Mac. Proven track record in employee training and inventory management, enhancing operational efficiency. Adept at fostering client relationships and negotiating contracts, consistently driving high member satisfaction and team performance.
Overview
31
31
years of professional experience
Work History
Member Services Representative
Hood County YMCA
Granbury, Texas
04.2021 - Current
- Provide excellent customer service to members, guests, and program participants in the Y and on the phone.
- Conduct interviews and/or tours responsive to the needs of members and participants.
- Computer skills as associated with the position.
- Inventory control and ordering.
- Promoted high member satisfaction by resolving problems with knowledgeable and friendly service.
Manager
The Cat Connection
Dallas, TX
05.2006 - 11.2020
- Schedule staff.
- Responsible for hiring and training the boarding staff.
- Schedule the boarding and grooming of cats.
- Procure supplies.
- Customer service and support on the phone and in person.
- Conducted performance reviews for team members.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
District Supervisor
Freddie Mac
Dallas, Texas
01.1994 - 12.2005
- Supervised nine states of commercial real estate and employees.
- Performed audits on all properties within the nine states
- Resolved conflicts between employees and residents.
- Negotiated contracts with vendors for products, services, and supplies needed by the properties.
- Supervised contracts and construction.
- Responsible for financials and budgets for properties.
- Negotiated contracts with vendors for products, services, and supplies needed by the district stores.
- Monitored daily operations of assigned properties to ensure compliance with company policies and procedures and state laws
- Recruited and trained new employees to meet job requirements.
Education
Commercial Real Estate
TACS - Texas Accredited Commercial Specialist
Dallas, TX05-1983
Apartment Supervision
CAPS - Certified Apartment Portfolio Supervisor
Dallas, TX12-1980
Associate of Applied Science - Accounting And Business
University of Esfahan, Iran
Esfahan, Iran05-1979
Skills
- Customer service
- Client relationship management
- Conflict resolution
- Employee training
- Inventory management
- Database management
- Sales support
- CPR and First Aide Certification
Timeline
Member Services Representative
Hood County YMCA
04.2021 - Current
Manager
The Cat Connection
05.2006 - 11.2020
District Supervisor
Freddie Mac
01.1994 - 12.2005
Commercial Real Estate
TACS - Texas Accredited Commercial Specialist
Apartment Supervision
CAPS - Certified Apartment Portfolio Supervisor
Associate of Applied Science - Accounting And Business
University of Esfahan, Iran