Summary
Overview
Work History
Education
Skills
Timeline
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Christie Palaza

project coordinator
Plymouth,MA

Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Service Representative Manager

Accurate Composites
Falmouth, MA
02.2020 - Current
  • Fostered strong working relationships with customers
  • Weekly/monthly reports
  • Order processing, Data entry
  • Resolved customers complaints by promptly investigating problems and developing meaningful solutions
  • Receive and re-stock returned materials into inventory. Troubleshoot and send corrected items
  • Recruited and developed employees for our sales/Customer service department.
  • Entered data into our CSI system, implementing tight safeguards to secure financial and personal information.
  • Performed forecasting to identify necessary changes for supply chain business
  • Optimized processes and supervised 7 employees.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Customer Service Representative/Administrative Office Manager

Bayside Kitchens
Falmouth, MA
01.2015 - 01.2019
  • Researched potential clients and markets to prepare for appointments
  • Social Posts, Marketing, Order Processing (Assist Store owner)
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations
  • Coordinated trade shows and created marketing collateral to reach greater potential customers
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems

Education

Associate of Arts - Liberal Arts And Sciences

Massasoit Community College
Brockton, MA

Bachelor of Science - Education

Bridgewater State University
Bridgewater, MA

Skills

  • Exceptional time management
  • Account servicing
  • Customer Service
  • Communicator
  • Reliable
  • Planning and Organization
  • Inbound and outbound calling
  • Schedule mastery
  • Project management abilities
  • Microsoft Office expertise

Timeline

Customer Service Representative Manager

Accurate Composites
02.2020 - Current

Customer Service Representative/Administrative Office Manager

Bayside Kitchens
01.2015 - 01.2019

Associate of Arts - Liberal Arts And Sciences

Massasoit Community College

Bachelor of Science - Education

Bridgewater State University

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Christie Palazaproject coordinator