Kameko Hardeman
Killeen,Tx
Summary
Highly-motivated employee with exceptional interpersonal skills . Strong work ethic, reliable, adaptability, and adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Maximus
Austin, TX
10.2022 - 12.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Enrolled recipients into a Medicaid plan and answered general questions about their medical plans.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
House Cleaner
Mama's Keeper
Austin, TX
01.2013 - 10.2022
- Cleaned homes and small businesses
- Responsible for accounts receivable and payable
- Handled all managerial aspects of the business such as scheduling appointments, bookkeeping, and purchasing all cleaning supplies and materials.
Billing Specialist/Medical Records
Texas Home Health Hospice
Austin, TX
03.2016 - 05.2017
- Performed billing/charge entry for hospice services
- Sent claims electronically to insurance companies
- Prepared carefully itemized statements, bills and invoices and obtained payments for products and services
- Prepared medical charts and medical records for all patients.
Front Desk Receptionist
Ear Nose & Throat
Austin, TX
01.2011 - 02.2016
- Greeted and checked in patients for appointments, scheduled follow-up appointments
- Collected copays and accurately entered receipts of patient payments
- Entered, verified and updated patient information into systems
- Obtained insurance verifications and pre-authorizations
- Prepared charts for clinic for the following day.
Education
Associate of Applied Science - Business Management
Central Texas College
12.2023
High School Diploma -
Sidney Lanier High School
05.1995
Skills
- Type 50 WPM
- Knowledge of navigating software, such as Centricity, Allscripts, Microsoft
- Knowledge of verifying insurance, obtaining pre-authorizations, collecting copays and coinsurance
- Customer-Oriented
- Exceptional Communicator
- Exceptional Time Management
- Knowledge of Medical Terminology and HIPAA and CPR certified
Timeline
Customer Service Representative
Maximus
10.2022 - 12.2023
Billing Specialist/Medical Records
Texas Home Health Hospice
03.2016 - 05.2017
House Cleaner
Mama's Keeper
01.2013 - 10.2022
Front Desk Receptionist
Ear Nose & Throat
01.2011 - 02.2016
Associate of Applied Science - Business Management
Central Texas College
High School Diploma -
Sidney Lanier High School