Christie RIDINGS
Lonoke,STATE_US
Summary
Compassionate PCA with extensive experience at Superior Senior Care, skilled in personal hygiene assistance and emotional support. Proven ability to implement care plans and manage challenging behaviors in dementia patients, enhancing overall well-being. Committed to patient advocacy and maintaining HIPAA compliance, ensuring high-quality care and safety for all clients.
Overview
18
18
years of professional experience
Work History
PCA
Superior Senior Care
Cabot, AR
06.2021 - Current
- Provided compassionate personal care to clients, enhancing daily living activities and overall well-being.
- Assisted clients with mobility and transportation, ensuring safety and comfort during outings.
- Monitored client health metrics, reporting changes to nursing staff for timely interventions.
- Developed trusting relationships with clients, fostering a supportive environment for emotional well-being.
- Collaborated with medical professionals to coordinate care, optimizing treatment outcomes for clients.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Implemented individualized care plans based on client needs, improving client satisfaction and engagement.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Cared for disabled adults one on one care
Secretary
J1 Cattle Farm
Lonoke, AR
01.2020 - Current
- Managed correspondence and scheduling for farm management, optimizing communication flow.
- Coordinated logistics for supply orders, ensuring timely delivery of essential materials.
- Maintained accurate records of inventory and equipment maintenance schedules, enhancing operational efficiency.
- Assisted in payroll processing and financial recordkeeping, supporting budget adherence.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Streamlined communication processes, resulting in faster response times to internal queries.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
PCA
Absolute Care Management
Searcy, AR
12.2015 - 06.2021
- Trained new staff on caregiving protocols and company policies to ensure high-quality service delivery.
- Led quality assurance initiatives to enhance service standards and operational efficiency in caregiving processes.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Taught patients about medications, procedures, and care plan instructions.
- Proven ability to learn quickly and adapt to new situations.
Order Entry Specialist
Detco Industries
Conway, AR
08.2008 - 01.2010
- Managed order entry tasks, maintaining accuracy and attention to detail.
- Improved data entry procedures to enhance workflow efficiency and reduce errors.
- Developed strong relationships with clients through consistent professional communication regarding their orders.
- Reduced order discrepancies with thorough verification of product codes, prices, and shipping details.
- Maintained up-to-date knowledge of product offerings, enabling accurate order entry and informed customer service interactions.
- Enhanced order accuracy by meticulously reviewing and entering customer data into the system.
- Handled complex or problematic orders with care, working closely with other departments to find satisfactory resolutions that met both company interests and client needs simultaneously.
- Facilitated smooth communication between departments for seamless order fulfillment and issue resolution.
- Managed high-volume workloads while maintaining exceptional attention to detail in a fast-paced environment, ensuring minimal errors in entered data.
- Supported sales team by promptly addressing inquiries and resolving issues related to orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Processed customer orders in line with established policies and procedures.
- Input order information into system and updated customer accounts to document and track customer orders.
- Communicated with customers to address order inquiries, changes and cancellations.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Recommended merchandise and services that would meet customer needs.
Education
High School Diploma -
Conway High School
Conway, AR05-1990
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- HIPAA compliance
- Emergency response
- End-of-life care
- Medical terminology
- Patient documentation
- Client advocacy
Timeline
PCA
Superior Senior Care
06.2021 - Current
Secretary
J1 Cattle Farm
01.2020 - Current
PCA
Absolute Care Management
12.2015 - 06.2021
Order Entry Specialist
Detco Industries
08.2008 - 01.2010
High School Diploma -
Conway High School