CHRISTIE SCHILD
Auburn,IN
Summary
Reliable and upbeat Retail Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
17
17
years of professional experience
Work History
Retail Sales Associate
Cracker Barrel Old Country Store
Auburn, IN
08.2020 - 06.2025
- Greet customers and connect with friendly conversation
- Communicate sale activities, suggest and provide merchandise, help locate merchandise
- Answer customer questions about products and services
- Prioritized helping customers over completing other routine tasks in store
- Handled returns and exchanges, resolving customer issues effectively while adhering to company policies
- Resolves customer issues using listening skills with a professional attitude and problem-solving techniques
- Manages efficient cash register operations, gift cards, gift card activations
- Utilized professional telephone skills to engage customers effectively
- Monitored sales floor and merchandise displays, restocking or reorganizing products to ensure a presentable shopping environment
- Arranged merchandise displays strategically to enhance visual appeal
- Trained new employees on store policies and procedures
Medical Records and Health Information Technician
NIHCS, Veterans Affairs Medical Center
Fort Wayne, IN
12.2010 - 03.2016
- Evaluated health records to ensure compliance with JCAHO, HCFA, VHA guidelines, and medical legal requirements.
- Identified health record deficiencies related to health information and tracking electronic signatures, communicating findings directly to clinical staff for timely resolution.
- Proficient in health information software, such as the electronic patient record, record tracking systems, chart deficiency systems, coding and abstracting systems, release of information systems (DSS software), document scanning technology, transcription systems, encoder products, electronic encounter forms and database software.
- Prepare complex weekly and monthly reports noting the statistical reports on data validation findings and the status of all incomplete/delinquent medical records and submit the reports to the HIM management and Medical Center leadership
- Ability to apply knowledge of medical terminology, human anatomy/pathophysiology, and disease processes to fully understand the content of the patient health record
- Utilized organizational and time management skills to prioritize tasks and meet deadlines
- Cross-trained in Release of Information and File Room/Scanning departments
- Trained in Dragon Speaking software and scheduled training sessions for team members
Pathology Secretary
NIHCS Veterans Affairs Medical Center
Fort Wayne, IN
04.2008 - 12.2010
- Transcribes all anatomic pathology reports, codes, edits and releases to the provider with notification within one working day of receiving dictated/written pathologist's report. These anatomic pathology reports include surgical, cytologies, bone marrow, and autopsies which require knowledge of different procedures, formats, and medical terminology
- Completes appropriate sections of the Pathology send-out log and transcription or referred test results as they are received. In addition, routinely reviews the log sheet to identify potential missing reports.
- Facilitated efficient and accurate flow of clinical and administrative information within and outside the VA Medical Center, enhancing overall productivity of PALMS
- Managed processing of incoming and outgoing materials, including reports and correspondence, ensuring timely delivery and accuracy of documentation
- Reviewed and validated laboratory fee-based charges for accuracy and compliance, resolved discrepancies, and issued payments within 30 days of receipt
- Compose letters and reports, review correspondence for accuracy and completeness, prepare public presentation outlines, and develop standard or form letters and replies to inquiries
- Assures laboratory obligations and fund control point budgets are maintained, current and available for the supervisor and reports
- Trained new clerical staff on established procedures and practices specific to their duties.
- Maintains current knowledge on procedures, policies, and directives
Education
Medical Assistant Diploma -
International Business College
Fort Wayne, IN06-1995
High School -
Oakland High School
Murfreesboro, TN01-1985
Skills
- Product Knowledge
- Customer Service
- Customer Engagement
- Customer Assistance
- Cash Handling
- Inventory Management
- Visual Merchandising
- Time Management
- Cross-Functional Collaboration
- Problem-Solving
- Teamwork
- Workplace Dependability
Timeline
Retail Sales Associate
Cracker Barrel Old Country Store
08.2020 - 06.2025
Medical Records and Health Information Technician
NIHCS, Veterans Affairs Medical Center
12.2010 - 03.2016
Pathology Secretary
NIHCS Veterans Affairs Medical Center
04.2008 - 12.2010
Medical Assistant Diploma -
International Business College
High School -
Oakland High School