Christie Sosa
Pembroke Pines
Summary
Highly organized and detail-oriented medical office professional with extensive experience in insurance verification, surgical scheduling, accounts receivable, and staff supervision. Assess, plan and implement care strategies that are individualized by patient level of care. Proven ability to manage complex administrative operations in fast-paced healthcare environments while ensuring accuracy, efficiency, and compliance with medical and billing regulations. Skilled in coordinating patient care, streamlining office workflows, and supporting physicians and clinical teams to optimize daily operations. Recognized for strong leadership, problem-solving, and communication skills, with a commitment to delivering exceptional service to patients and providers
Overview
9
9
years of professional experience
Work History
Physician Office Coordinator
Mount Sinai Medical Center
Miami Beach
12.2025 - Current
- Supervises Staff on a daily basis to ensure accuracy and completeness of all operations within the Department.
- Completes a timely evaluation for each assigned staff on an annual basis or as stipulated.
- Conducts weekly staff meetings with staff to keep them apprised of any changes on office policy or procedures.
- Follows the practice policy on completing all credentialing and re-credentialing applications for all Managed Care Companies for physicians in a timely manner.
- Monitors and completes Kronos for staff and ensures that any overtime is approved prior to occurring.
- Schedules staff accordingly to ensure appropriate coverage for the department at all times.
- Regularly monitors office for JCAHO Compliance including reviews of sample drug logs, sharps and completeness of patient records including Ambulatory Summary Records.
- Attends monthly staff meetings with Physician Administration.
- Reviews daily office work including Encounter Forms and appointment schedules for completeness and accuracy. Ensures daily Batches are complete and sent to the Billing office daily.
- Reviews scheduling and registration work queue on a daily basis to ensure rapid and accurate billing. Responsible for making sure that there is no pending billing at the end of each business day.
- Accurately addresses all in basket messages within a reasonable timeframe and no longer than 2 business days.
- Ensures that insurance eligibility and authorizations are obtained at least 2 business days in advance of scheduled appointments.
- Addresses the No Show list on a daily basis and keeps the lists in a file with appropriate documentation.
- Resolves problems and concerns of all patients/physicians/staff with confidence and control in a timely manner.
- Monitors Petty Cash accounts as well as ensures that deposits are made on a daily basis with the Cashiers Department.
- Ensures timely submission of Time Study Sheets for all physicians in the practice.
- Responsible for ensuring that par levels of office and medical supplies are kept.
- Maintains accurate physician time off, on-call and conference schedules. Ensures that Physician Administration receives this information on a monthly basis and is updated as changes occur.
- Responsible for completing and submitting pharmacy check lists to Pharmacy Administration on a monthly basis.
- Responsible for completing and submitting Audit Tracer to Physician Administration on a monthly basis.
- Assists staff members with job duties as needed.
- Completes work queues and reports in a timely manner, including but not limited to MSPQ, TOC, Unbilled Accounts, Studies Not Finalized, Telemedicine/Telephone Check-In/Out, Open Charts/Deficiencies, Cash Drawer, and MUSE.
- Manages mychart messages, telephone encounters and billing epic notifications.
- Participates in community outreach events related to their department specialty, such as lectures and weekend community events.
- Engages with outside community physicians to generate referrals.
- Evaluates and completes employee job performance reviews promptly and accurately.
- Performs other departmental specific job responsibilities as needed.
Manager/Surgical Coordinator/Accounts Receivable
New Life OBGYN
Hialeah
06.2021 - 12.2025
- Supervised and trained administrative staff to ensure accuracy in scheduling, billing, and scheduling patient communications.
- Monitored office workflows, delegated responsibilities, and implemented process improvements to increase efficiency.
- Maintained compliance with HIPAA and medical office regulations while fostering a professional and patient-focused environment.
- Prepared performance evaluations, resolved staff concerns, and promoted teamwork within the office.
- Scheduled and coordinated surgical procedures, ensuring proper documentation, physician availability, and facility requirements.
- Verified insurance authorization and obtained pre-certifications for surgeries and procedures.
- Communicated with patients regarding pre-operative instructions, financial responsibilities, and post-operative follow-up.
- Collaborated with surgeons, anesthesiologists, and hospital staff to streamline scheduling and minimize conflicts.
- Performed insurance verification, eligibility checks, and prior authorizations for procedures and office visits.
- Managed accounts receivable, processed claims, and followed up with insurance companies on unpaid or denied claims.
- Posted payments, reconciled patient accounts, and generated monthly financial reports for management review.
- Assisted patients with billing inquiries, payment plans, and financial counseling to ensure account resolution.
- Hialeah Fl
Sr Insurance Verification Rep
University of Miami
03.2017 - 03.2020
- Performed comprehensive insurance verification and pre-certification for inpatient, outpatient, surgical, and specialty services.
- Reviewed patient benefits, eligibility, deductibles, co-pays, and coverage limitations to ensure financial accuracy prior to services.
- Coordinated with physicians, patients, and insurance carriers to secure authorizations and resolve coverage issues.
- Trained and mentored new insurance verification staff, providing guidance on policies, workflows, and payer requirements.
- Handled complex insurance cases, including secondary insurance, out-of-network benefits, and high-dollar claims.
- Maintained detailed documentation in Epic/EMR systems to support billing compliance and reduce claim denials.
- Collaborated with patient access, scheduling, and revenue cycle departments to ensure timely account resolution.
- Delivered excellent customer service by educating patients on their financial responsibilities and assisting with pre-service estimates.
Education
Bachelors -
Health Service Administration
FL08-2022
Skills
- EPIC charting
- insurance authorization
- billing compliance
- surgical coordination
- staff supervision
- patient scheduling
- regulatory compliance
- process improvement
- team building
- Patient management
- Medical coding
- Insurance requirements
- patient care
- effective communication
- problem solving
- customer service
- attention to detail
References
- Elena Ferrara, Practice Administrator, (305)-934-4882
- Diana Rivera, Human Resource Manager, (786)-499-7034
- Belkis Hernandez, Case Manager UHC, (786)-468-9050
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Physician Office Coordinator
Mount Sinai Medical Center
12.2025 - Current
Manager/Surgical Coordinator/Accounts Receivable
New Life OBGYN
06.2021 - 12.2025
Sr Insurance Verification Rep
University of Miami
03.2017 - 03.2020
Bachelors -
Health Service Administration