Christie Stokes
Hagerstown ,MD
Summary
Dynamic Provider Relations Specialist with Avesis, skilled in optimizing health plan operations and fostering strategic business relationships. Proven track record in enhancing member enrollment processes and improving provider satisfaction through effective communication and training initiatives. Adept at navigating complex healthcare environments while ensuring compliance and operational efficiency. Extensive background in healthcare management.
Overview
15
15
years of professional experience
Work History
Provider Relations Specialist
Avesis
Remote
06.2024 - Current
- Oversaw provider inquiries, ensuring prompt resolutions and fostering positive relationships.
- Facilitated the development of training materials to enhance new provider orientation.
- Facilitated collaboration with internal teams to resolve provider issues and enhance service delivery.
- Streamlined provider onboarding processes to optimize network participation and operational efficiency.
- Facilitated regular follow-ups with providers to enhance engagement and satisfaction levels.
- Facilitated communication between providers and management to ensure alignment of expectations and goals.
- Optimized audit processes to elevate quality management standards.
- Investigated and addressed billing discrepancies and claims to enhance customer satisfaction.
Clinical Research Coordinator
Cumberland Valley Retina
Hagerstown, MD
02.2016 - 05.2024
- Managed patient recruitment and enrollment processes for clinical trials, ensuring adherence to protocol guidelines.
- Oversaw data collection and documentation processes, ensuring accuracy in research records and databases.
- Facilitated development of study protocols and informed consent forms to enhance participant comprehension and safety.
- Orchestrated communication among principal investigators, sponsors, and regulatory bodies to enhance operational efficiency.
- Facilitated training sessions for new staff on clinical trial processes to enhance team efficiency.
- Oversaw adverse event reviews and ensured timely reporting to regulatory agencies.
- Executed clinical research protocols and conducted study visits in strict adherence to ICH/GCP and FDA regulations.
- Analyzed patient records databases and physician referrals to identify suitable candidates for research studies.
- Managed collection, processing, and shipping of lab specimens.
- Executed informed consent processes and ensured accurate record maintenance.
- Facilitated collaboration with clinical staff and healthcare professionals to ensure clinical trial data accuracy.
- Collaborated with principal investigator and sponsors to oversee daily trial operations and ensure adherence to research protocols.
Medical Scribe
Cumberland Valley Retina
Hagerstown, MD
02.2016 - 06.2024
- Recorded patient histories and conducted physical examinations during ophthalmic consultations.
- Managed accurate and comprehensive electronic health records (EHR) to enhance patient management.
- Facilitated collaboration with healthcare providers to enhance communication of patient care plans.
- Evaluated clinical notes for accuracy, enhancing documentation quality and compliance standards.
- Facilitated physician efficiency by preparing examination rooms and managing essential equipment for procedures.
- Facilitated training sessions for new staff on documentation protocols and EHR navigation techniques.
- Enhanced clinical staff productivity by delivering real-time scribing support during high-volume shifts.
- Demonstrated advanced understanding of complex medical terminology through consistent application in daily tasks.
Clinical Manager
Cumberland Valley Retina
Hagerstown, MD
02.2016 - 05.2024
- Directed clinical operations to ensure strict adherence to established protocols and patient safety standards.
- Oversaw staff scheduling to enhance resource allocation and streamline workflow efficiency.
- Designed and implemented training programs for new hires to elevate team performance.
- Established quality assurance protocols to enhance patient care processes.
- Facilitated collaboration with physicians to develop treatment plans, enhancing interdisciplinary communication.
- Assessed employee performance consistently and delivered constructive feedback.
- Oversaw compliance with regulatory guidelines and accreditation standards through diligent monitoring and proactive implementation of corrective actions.
- Oversaw clinic operations during transitions, implementing necessary process adaptations.
Medical/Surgical Scribe
Gastroenterology East
Greenville, NC
06.2011 - 11.2015
- Compiled and maintained comprehensive patient histories and clinical notes.
- Facilitated examination and procedure preparations for physicians through meticulous note-taking.
- Oversaw electronic health record systems to enhance efficiency in patient data retrieval.
- Facilitated collaboration with healthcare team to optimize communication of patient care plans.
- Ensured accuracy of documentation through thorough review and verification prior to billing submission.
- Facilitated training sessions for new staff on scribing protocols and electronic record management systems.
- Minimized inaccuracies in medical records by applying meticulous attention to detail and comprehensive understanding of medical terminology.
- Monitored and analyzed evolving healthcare regulations to ensure compliance in documentation and recordkeeping.
- Supported physicians in navigating fast-paced, high-pressure environments.
Education
Medical Technology
St. Augustine School of Medical Technology
Architecture
Pitt Community College
Winterville, NCHigh School Diploma -
Smithsburg High School
Smithsburg, MDSkills
- Health plan operations
- Strategic business relationships
- Healthcare industry
- Member enrollment
Timeline
Provider Relations Specialist
Avesis
06.2024 - Current
Clinical Research Coordinator
Cumberland Valley Retina
02.2016 - 05.2024
Medical Scribe
Cumberland Valley Retina
02.2016 - 06.2024
Clinical Manager
Cumberland Valley Retina
02.2016 - 05.2024
Medical/Surgical Scribe
Gastroenterology East
06.2011 - 11.2015
Medical Technology
St. Augustine School of Medical Technology
Architecture
Pitt Community College
High School Diploma -
Smithsburg High School