Christie Wall
Spokane Valley,WA
Summary
Resourceful Manager known for high productivity and efficient task completion. Specialized skills include hazardous waste management, sustainable practices implementation, and compliance regulations adherence. Excel in leadership, problem-solving, and communication, ensuring seamless operations and team cohesion in challenging environments.
Overview
30
30
years of professional experience
Work History
Environmental Services Manager
Newport Hospital & Health Services
Newport, Washington
09.2021 - 04.2026
- Managed daily operations of environmental services department, enhancing operational efficiency and service delivery.
- Developed and implemented cleaning protocols to enhance hygiene practices.
- Conducted regular inspections to ensure compliance with cleanliness standards.
- Coordinated inventory management for cleaning supplies, ensuring consistent availability and timely restocking.
- Assisted in preparation for regulatory inspections by compiling necessary documents.
- Provided training on hazardous materials handling and safety procedures to staff.
- Delegated tasks and set priorities to improve team performance.
- Reviewed employee performance through one-on-one meetings, providing constructive feedback to support professional development.
- Managed budgeting processes to ensure financial accuracy.
- Managed daily laundry operations to ensure efficiency and quality standards.
Housekeeping Manager
Brookdale Park Place Retirement Community
Spokane Valley, Washington
02.2017 - 09.2021
- Oversaw daily housekeeping operations for senior living community.
- Trained and supervised housekeeping staff to uphold cleanliness standards and enhance resident satisfaction.
- Developed and implemented housekeeping policies and procedures to streamline operations and improve service delivery.
- Developed cleaning schedules and protocols for resident areas.
- Ensured compliance with safety and sanitation regulations in all tasks.
- Managed supply inventory and procured cleaning materials.
- Secured essential cleaning supplies, linens, chemicals, and amenities to maintain high standards of cleanliness.
- Conducted inspections to ensure quality of housekeeping services met established standards and addressed any deficiencies.
- Addressed resident concerns regarding housekeeping services promptly and professionally.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Collaborated with other departments to enhance overall resident satisfaction experience.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Assisted in budget preparation related to labor costs, materials and supplies expenses.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, and amenities.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Managed daily laundry operations to ensure efficiency and quality standards.
Executive Housekeeper
Holiday Inn Express Hotel
Spokane Valley, Washington
08.2015 - 01.2017
- Supervised housekeeping staff to uphold cleanliness standards and enhance guest satisfaction.
- Conducted regular inspections of guest rooms and public areas to ensure quality control and compliance with standards.
- Developed efficient cleaning schedules for all hotel areas to optimize productivity.
- Trained new employees in proper cleaning techniques and safety protocols.
- Managed inventory of cleaning supplies and coordinated timely replenishment to maintain operational readiness.
- Enforced health and safety regulations throughout hotel premises.
- Maintained equipment and reported repair needs to ensure operational efficiency.
- Collaborated with front desk staff to address guest requests promptly.
- Managed daily laundry operations to ensure efficiency and quality standards.
Environmental Services Supervisor/Housekeeper
Pullman Regional Hospital
Pullman, Washington
06.2001 - 08.2015
- Supervised daily cleaning operations in patient rooms and common areas.
- Trained staff in sanitation protocols and safety procedures.
- Managed inventory of cleaning supplies and equipment, ensuring availability for daily operations.
- Conducted regular inspections of cleanliness standards, identifying areas for improvement to enhance patient safety.
- Coordinated waste disposal and recycling efforts, promoting sustainable practices within the facility.
- Collaborated with healthcare staff to prioritize cleaning tasks based on needs.
- Implemented safety protocols for handling hazardous materials and chemicals.
- Ensured adherence to health standards during all cleaning operations.
Housekeeping Manager/Maintenance
Mission Ridge Assisted Living
Spokane Valley, Washington
06.1996 - 05.2001
- Managed daily housekeeping operations in assisted living facility, ensuring compliance with cleanliness standards.
- Supervised and trained housekeeping staff on cleaning protocols, resulting in improved service quality.
- Conducted inspections of resident rooms and common areas to maintain cleanliness standards.
- Addressed resident cleanliness concerns through effective communication, fostering resident satisfaction.
- Coordinated staffing schedules to ensure adequate coverage across all areas.
- Implemented safety procedures and maintained equipment, contributing to enhanced operational efficiency.
- Ordered cleaning supplies, linens, chemicals, and amenities to ensure consistent availability.
- Created shift reports and maintained documentation for streamlined housekeeping coordination.
- Managed daily laundry operations to ensure efficiency and quality standards.
Education
GED -
Central Valley High School
Veradale, WA01-1993
Skills
- Compliance inspection
- Hazardous materials training
- Hazardous waste management
- Quality assurance
- Cleaning protocol development
- Inventory management
- Budget management
- Documentation and reporting
- Pest control
- Customer relations
- Positive attitude
Timeline
Environmental Services Manager
Newport Hospital & Health Services
09.2021 - 04.2026
Housekeeping Manager
Brookdale Park Place Retirement Community
02.2017 - 09.2021
Executive Housekeeper
Holiday Inn Express Hotel
08.2015 - 01.2017
Environmental Services Supervisor/Housekeeper
Pullman Regional Hospital
06.2001 - 08.2015
Housekeeping Manager/Maintenance
Mission Ridge Assisted Living
06.1996 - 05.2001
GED -
Central Valley High School