Strategic and results-driven professional with extensive experience in operational leadership, compliance, and quality assurance. Proven track record of enhancing organizational efficiency and safety standards through data-driven insights and operational excellence methodologies. Committed to fostering a culture of continuous improvement and delivering value-driven outcomes that align with organizational goals. Authorized to work in the US for any employer. For a more comprehensive view of accomplishments and ongoing commitment to continuous growth, please visit LinkedIn page at www.linkedin.com/antione716. There, explore professional journey, key achievements, and innovative strategies implemented to drive operational excellence. Let's connect and explore how can contribute to organization's success.
Hi, I’m
Antione Fingers
Raleigh-Durham,NC
Summary
Overview
2026
years of professional experience
1
Certification
Work History
UNC Health
Environmental Services Manager
Current
Job overview
- Achieved HCAHPS and Patient Satisfaction Scores consistently in the 80-90 percentile among approximately 4,000 hospitals at the close of FYI 24
- In my role, I effectively coordinate projects by embracing the Gemba and Kaizen philosophies, ensuring a hands-on approach to identifying areas for improvement and fostering a culture of continuous innovation
- By engaging directly with team members at the operational level (Gemba), I gain valuable insights into processes and workflows, enabling me to pinpoint inefficiencies and opportunities for enhancement
- For example, during a recent initiative to improve patient cleaning protocols at UNC Health, I led a series of Gemba walks, collaborating with front-line staff to observe cleaning practices in real time
- Through these observations, we identified bottlenecks and areas where additional training was needed
- Leveraging the Kaizen philosophy, we implemented small, incremental changes, such as standardized cleaning checklists and enhanced staff training sessions
- As a result, we achieved a 25% reduction in cleaning time while maintaining high satisfaction scores, ultimately enhancing operational efficiency, and improving patient care outcomes
- Led data-driven safety initiatives as Sodexo’s District Safety Coordinator, resulting in a 40% increase in safety audits and reducing lost time injury rates from 0.61 to 0.00
- Developed and implemented quality assurance protocols that enhanced compliance with safety standards and operational policies
- Championed continuous improvement initiatives that streamlined processes, resulting in increased operational efficiency and improved service delivery metrics
- Advocated for a 'Clients for Life' philosophy, fostering long-term relationships with stakeholders, and enhancing customer satisfaction through personalized service and proactive communication
Kaleida Healthcare Systems/Xanitos
Environmental Services Manager
06.2019 - 05.2021
Job overview
- Managed staff selection, training, and development, ensuring alignment with organizational standards and values
- Conducted performance evaluations and implemented corrective action plans, enhancing team productivity and compliance
- Oversaw quality assurance processes, inventory management, and operational efficiencies to meet and exceed service level agreements
University at Buffalo Custodial
Custodial Manager
01.2018 - 06.2019
Job overview
- Directed custodial operations, maintaining a clean and compliant campus environment through effective scheduling and resource management
- Conducted regular inspections and audits, ensuring adherence to regulatory standards, and improving overall service quality
NY State DOH/Buffalo Psychiatric Center
Housekeeping Supervisor
01.2015 - 07.2017
Job overview
- Coordinated cleaning projects and staff training, maintaining high cleanliness standards and operational efficiency
- Implemented compliance protocols and quality checks to meet organizational and health department standards
Education
Kenmore East High School Tonawanda, NY
High School Diploma
University Overview
Skills
- Regulatory Compliance
- Quality Management Systems
- Risk Management
- Data Analysis and Reporting
- Operational Excellence
- Leadership and Team Development
- Strategic Planning
- Communication Skills
- Change Management
- Continuous Improvement
- Microsoft Office Suite
- Kronos Time Management System
- Data Collection & Analysis
- Root Cause Analysis & Reporting
- Environmental auditing
- Environmental compliance
- Environmental policy development
- Hazardous materials handling
- Industrial hygiene
- Environmental risk assessment
- Custodial services skills
- Delegating work assignments
- Inspecting equipment
- Hazardous waste management
- Troubleshooting
- Regulatory compliance
- Sanitation expertise
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Multitasking Abilities
- Excellent communication
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
- Relationship building
- Work Planning and Prioritization
Certification
- OSHA 10
- Lean Six Sigma Yellow Belt
- Change Management Practitioner Training
- Finance Fundamentals (FM Academy)
Additional Information
Additional Information
Experienced in contributing to strategic initiatives, including Sodexo’s 2025 beverage and food initiative, utilizing SWOT analysis for informed decision-making., Adept at interpreting financial documents to understand organizational health and inform operational decisions.Timeline
Environmental Services Manager
Kaleida Healthcare Systems/Xanitos
06.2019 - 05.2021
Custodial Manager
University at Buffalo Custodial
01.2018 - 06.2019
Housekeeping Supervisor
NY State DOH/Buffalo Psychiatric Center
01.2015 - 07.2017
- OSHA 10
- Lean Six Sigma Yellow Belt
- Change Management Practitioner Training
- Finance Fundamentals (FM Academy)
Environmental Services Manager
UNC Health
Current
Kenmore East High School
High School Diploma