Summary
Overview
Work History
Education
Skills
Languages
Certification
Employee of the year 2025
Timeline
Generic

Milagro Camargo Sanjur

Morrisville,NC

Summary


Goal-oriented and proactive professional with a strong foundation in business administration, sales, marketing, and data analysis. Recognized for reliability, adaptability, and excellent time management and problem-solving skills. Quick to learn and apply new concepts, and committed to leveraging these strengths to drive team success and contribute to organizational growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Business Access Specialist

UNC Health
11.2024 - Current
  • Guarantee exceptional customer support by always showing a compassionate, upbeat, professional, and supportive demeanor in every interaction with patients and customers.
  • Revise and maintain patient databases and records to ensure they contain accurate and up-to-date information.
  • Manage private communications with care and escalate urgent issues as needed.
  • Respond to and redirect approximately 60 phone inquiries, record and convey messages utilizing the Epic Software System.
  • Observe and report in-basket messages to clinic personnel and providers; proactively manage clinic cancellations, no-shows, and recall task lists.
  • Oversee the handling of referrals coming in and going out for various clinics, ensuring they are processed promptly and under established policies and procedures for referral management.
  • Utilize hospital systems to monitor and report on individual patient care, including lab results, allergies, and vital signs management.

Business Associate

UNC Health
10.2023 - 11.2024
  • Completed intricate forms, reports, presentations, financial documentation, and other paperwork using advanced skills in Epic and Bolt software.
  • Handled approximately 80 phone calls, routed them to the right departments, and communicated precise messages to nurses and other healthcare providers.
  • Maintained database systems to track and analyze operational data.
  • Collected, arranged, and input information into the database system.
  • Served as the spokesperson for the UNC Health Care System (UNCHCS) in discussions with both internal teams and outside organizations about budgets, payments, collections, and inventory to promote the goals of the organization.
  • Reviewed invoices, payment requests, and expense reimbursements before approval.
  • Reached out to insurance companies to confirm eligibility and benefits; verified outstanding patient balances with UNCH.

Consulting Intern

PwC
09.2022 - 12.2022
  • Studied demographic data from public high schools and pinpointed potential employers to enhance post-graduation prospects for students in Milwaukee City.
  • Prepared project presentations and reports to assist senior staff.
  • Measured project progress and budget expectations using proprietary tracking tools.
  • Led interviews with clients to enhance business processes, gather requirements, and build trust.
  • Supported client projects and internal initiatives by producing quality deliverables and participating in meetings and brainstorming sessions.
  • Collected Information regarding clients' businesses through shadowing, interviewing, and surveying.
  • Determined and evaluated gaps in business processes using tailored assessments.
  • Developed customized presentation materials and managed performance measurements for existing accounts to attract new clients.

Account Based Marketing Intern

NetApp
05.2021 - 08.2021
  • Acquired account information from DiscoverOrg and Boardroom Insiders for all FY22 ABM Tier 1 and Tier 2 accounts, totaling 134.
  • Provided weekly performance summaries to the Americas Enterprise (AMER) team, monitoring call activities and engagement metrics from companies.
  • Supported the creation of the ABM Plan template and helped transition knowledge from previous plans/accounts into new frameworks.
  • Maintained and refreshed the ABM Hub website; collected and evaluated sales history data from FY20 to FY22 for strategic planning purposes.
  • Collaborated with cross-functional teams to develop and implement market research strategies.
  • Assembled reports and presentations to share insights and recommendations with stakeholders.
  • Conducted primary and secondary research to better understand customer needs and behaviors.
  • Researched and evaluated potential new markets and products.

Sales Intern

Knowledge Wisdom Training
05.2020 - 08.2020
  • Used all available sales data to recognize trends and drive outreach decisions.
  • Oversaw the organization’s social media platforms (Facebook and Instagram), interacting with comments, connecting with followers, resolving issues, and sharing appropriate content.
  • Organized and disseminated social media updates to enhance brand visibility and online interaction.
  • Develop and maintain strong relationships with key customer accounts.
  • Educated customers on respective business processes and procedures—proactively continue to understand products & solutions.
  • Initiated an advertising initiative directed at the teenage demographic, effectively transforming the brand message to more effectively tackle youth issues.

School Scholarship Coordinator

Presidential Government of Panama
04.2012 - 05.2013
  • Managed the scholarship application procedure for students, which involved arranging application assessments and overseeing the evaluation process.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Engaged directly with the President and First Lady of Panama to offer scholarships and contributions to students from underprivileged communities.
  • Appeared on national television on behalf of the foundation to advertise scholarship opportunities and clarify eligibility requirements to the general public.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Worked in close partnership with the committee chair to attract new members, coordinate events, and schedule monthly meetings to further the committee’s aims.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Entered data, generated reports, and produced tracking documents.
  • Completed bi-weekly payroll for 12 employees.

Education

MBA - Data Analytics

North Carolina Central University
Durham, NC
05-2026

BBA - Concentration in Marketing

North Carolina Central University
Durham, NC
12.2022

Master Degree - Education

University of Panama
Panama
12.2012

Skills

  • Customer service
  • Communication skills
  • Computer literacy
  • Time management
  • Documentation review
  • Bilingual
  • Leadership
  • Computer skills
  • Organizational skills
  • Active listening
  • Project management
  • Customer support
  • Critical thinking
  • Adaptability
  • Problem-solving

Languages

English
Spanish

Certification

  • Sales , HP Summer 2019

Employee of the year 2025

UNC Business Specialist, employment of the year 2025 from my department. 

Timeline

Business Access Specialist

UNC Health
11.2024 - Current

Business Associate

UNC Health
10.2023 - 11.2024

Consulting Intern

PwC
09.2022 - 12.2022

Account Based Marketing Intern

NetApp
05.2021 - 08.2021

Sales Intern

Knowledge Wisdom Training
05.2020 - 08.2020

School Scholarship Coordinator

Presidential Government of Panama
04.2012 - 05.2013

MBA - Data Analytics

North Carolina Central University

BBA - Concentration in Marketing

North Carolina Central University

Master Degree - Education

University of Panama

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