Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

HOLDEN D. HMIEL

Cary,NC

Summary

Experienced healthcare administrator with a hands-on approach and a focus on data-driven, detail-oriented execution. A dedicated organizational leader with a track record of successfully managing non-clinical operations while prioritizing team and cross-departmental efficiency to drive positive outcomes for business, personnel, and patients.

Overview

5
5
years of professional experience

Work History

HCS Billing Services Supervisor (Pre-Arrival)

UNC Health
09.2023 - Current
  • Manage a team of 19 revenue cycle representatives under the Pre-Arrival Unit that are responsible for obtaining elective outpatient and inpatient surgery authorizations across a very wide variety of service lines.
  • Oversee daily team operations and work closely with two team leads to ensure seamless workflow and promote timely delegation/completion of tasks.
  • Research and investigate surgical cases and respond to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by hiring six new staff to the team and continuously setting clear expectations for all.
  • Continuously enhancing communication within the team by holding regular team meetings as well as monthly 1 on 1s with staff to gage performance and address inefficiencies.
  • Collaborate with other departments such as case management, coding, denials, patient access, and financial navigation to review data analytics and case examples to identify trends in order to achieve organization goals.


Regional Supervisor, Patient Access

Atrium Health Wake Forest Baptist
07.2022 - Current
  • Supervised all patient access operations at multiple outpatient clinics including Hand Center/OT, Ophthalmology, Orthopedics/PT, and Dermatology.
  • Developed and communicated the weekly work schedules and coverage plans for 13 patient service representatives.
  • Closely monitored key performance metrics and exceeded departmental goals such as registration/POS collections (+3%), denials (-.5%), insurance verification (+38%), and estimate creation rate (+51%).
  • Consistently ranked among the top 3 supervisors in overall performance metrics every month of 2023, out of a total of 22 supervisors in the department.
  • Implemented process improvement techniques to optimize revenue cycle and provide weekly reports on the status of relevant metrics to drive quality improvement.
  • Fostered a positive working environment through proactive conflict resolution measures and consistent recognition of staff achievements.

Interim Surgical Coordinator

Atrium Health Wake Forest Baptist
04.2022 - 07.2022
  • Accurately coded surgeries and diagnoses using CPT and ICD-10 coding, and scheduled surgeries using QGenda and EPIC Snapboard.
  • Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
  • Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
  • Scheduled and managed a high volume of surgeries and served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.

Referral Coordinator

Atrium Health Wake Forest Baptist
04.2021 - 04.2022
  • Managed all aspects of referral processing for a five-surgeon team including surgical oncology, general, bariatric, and plastic surgery.
  • Streamlined referral workflows and communication processes between referring clinics, reducing wait times by 84%.
  • Developed and implemented a real time tracking system to maintain high surgical RVUs and foster relationships between referring clinics and providers.
  • Created referral 'tip sheets' to train other referral coordinators and serve as primary deposit reconciler, managing all money collections and bank deposits.
  • Ensured timely assembly of patient information, provided guidance to patients, and obtained prior authorizations from review organizations and insurance companies.


Patient Service Representative

Atrium Health Wake Forest Baptist
02.2020 - 04.2021
  • Served as primary administrative contact for clinic providers, managers, and nurse navigators.
  • Used EPIC and One Source software to register patients, verify/update information, process record requests, calculate copayments, and meet collection goals.
  • Monitored patient volumes to adjust workflow and ensure timely office visits and answered 80+ phone calls per day.
  • Trained new PSRs and promoted patient-focused work environment.
  • Scheduled appointments, managed provider schedules, and documented communications with pharmacies, home health agencies, and insurance companies.
  • Worked under various specialties such as Internal Medicine, Orthopedics/Sports Medicine, Pediatrics, ENT/Audiology

Education

MBA - Healthcare Administration

The University of North Carolina At Pembroke
Pembroke, NC

Bachelor of Science - Health Services Management

East Carolina University
Greenville, NC

Skills

  • Organizational leadership and management skills
  • Strategic planning and execution
  • Financial management and budgeting
  • Knowledge of healthcare regulations and compliance
  • Interpersonal communication and conflict resolution
  • Qualitative and quantitative data analysis and reporting
  • Process and revenue improvement
  • Health information management and quality control
  • Staff recruitment, training, and development

Technical Skills

  • Cadence
  • Template Changes
  • On Base
  • Finesse
  • EPIC
  • Microsoft Suite
  • Tableau

Affiliations

  • ECU HSIM Alumni Association (Executive Secretary)

Timeline

HCS Billing Services Supervisor (Pre-Arrival)

UNC Health
09.2023 - Current

Regional Supervisor, Patient Access

Atrium Health Wake Forest Baptist
07.2022 - Current

Interim Surgical Coordinator

Atrium Health Wake Forest Baptist
04.2022 - 07.2022

Referral Coordinator

Atrium Health Wake Forest Baptist
04.2021 - 04.2022

Patient Service Representative

Atrium Health Wake Forest Baptist
02.2020 - 04.2021

MBA - Healthcare Administration

The University of North Carolina At Pembroke

Bachelor of Science - Health Services Management

East Carolina University

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