Kyle Burger
Los Angeles,CA
Summary
Hospitality specialist with a strong focus on enhancing VIP guest experiences through tailored itineraries and effective communication. Proven ability to manage logistics and training initiatives, ensuring comprehensive service delivery and high standards in luxury hospitality.
Overview
9
9
years of professional experience
Work History
VIP Desk Pre-Arrival Specialist
Sensei Lana'i
Lana'i City, HI
04.2021 - Current
- Acted as the primary point of contact for VIP, media, and Optimal Wellbeing Program guests, tailoring bespoke luxury itineraries and aligning wellness goals with the Sensei Guides team.
- Oversaw high-profile Beach Resort VIP bookings up to 60 days out, audited Oasis guest profiles for accuracy, and implemented proactive sales techniques to maximize pre-booked activities.
- Managed multi-channel communications (phone, email, SMS, and in-person), empowered to resolve guest opportunities and ensure top-tier service standards.
- Onboard and train pre-arrival Experience team members on resort offerings, daily procedures, and Optimal Wellbeing Program to enhance guest experience.
- Coordinate interdepartmental communications across key Experience stakeholders to streamline pre-arrival logistics and ensure flawless daily execution.
- Maintain comprehensive mastery of the property's "Sensei Way" philosophy, practitioner proficiencies, and wellness schedules to provide expert guest guidance
Hospitality Intern
Hilton Head Health
Hilton Head Island, SC
12.2019 - 03.2020
- Coordinated bookings, spa reservations, and transportation logs for incoming guests to streamline arrival process
- Managed guest special requests to ensure personalized experiences during their stay., localized excursions, and personalized guest arrangements
- Collaborated with hospitality managers to enhance guest check-in experience and oversee daily desk operations
Part-Time Front Desk Assistant
Riverside Chiropractic and Vitality Center
Hatboro, PA
03.2018 - 11.2019
- Welcomed patients and visitors warmly at wellness center reception.
- Coordinated patient scheduling, responded to high-volume phone inquiries, and ensured timely message delivery.
- Scheduled appointments and managed patient records using electronic health systems.
- Facilitated patient check-in, processed payments, and maintained accurate financial records in the accounting system.
- Assisted chiropractic staff by preparing treatment rooms for patient sessions.
Education
Bachelor of Science - Tourism and Hospitality Management
Johnson & Wales University
Providence, RI05-2020
Certificate - Japanese Culinary Arts
Tokyo Sushi Academy
Tokyo, Japan05-2016
Korean Language Program (Levels 1–4)
Incheon National University
Incheon, South Korea02-2014
Skills
- Hospitality Operations: VIP Guest Experience Management, Luxury Pre-Arrival Logistics, Concierge & Itinerary Management, Guest Relations & Conflict Resolution
- Technical Proficiency: Oasis Reservation System, Opera Cloud, Multi-Channel Communication Software (Email, SMS, PBX), Microsoft Office Suite (Word, Excel, PowerPoint)
- Core Competencies: Staff Training & Onboarding, Team Leadership, Vendor Management, Service Desk Management, Time Management
PROFESSIONAL SKILLS
Languages: English (Native), Korean (Advanced), Spanish (Intermediate)
Accomplishments
- Completed 24 hours of volunteer environmental restoration at Tyler State Park
- Hiked Mt. Hallasan, the highest peak in South Korea, located on Jeju Island
Timeline
VIP Desk Pre-Arrival Specialist
Sensei Lana'i
04.2021 - Current
Hospitality Intern
Hilton Head Health
12.2019 - 03.2020
Part-Time Front Desk Assistant
Riverside Chiropractic and Vitality Center
03.2018 - 11.2019
Bachelor of Science - Tourism and Hospitality Management
Johnson & Wales University
Certificate - Japanese Culinary Arts
Tokyo Sushi Academy
Korean Language Program (Levels 1–4)
Incheon National University