Christin Causey
Chicago,IL
Summary
Proven Insurance Producer at Freeway Insurance, adept in relationship building and sales proficiency, significantly enhanced client satisfaction through personalized solutions. Expert in property and casualty insurance, leveraging negotiation skills for policy renewals and sales increases. Achieved commendable compliance and industry knowledge, contributing to a competitive edge in high-volume sales environments. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
2
2
years of professional experience
Work History
Insurance Producer
Freeway Insurance
07.2024 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Adhered to all regulations for insurance sales.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
- Worked in high-volume, competitive sales environment.
- Conducted regular follow-ups with existing clients to review coverage needs and suggest appropriate adjustments.
- Implemented marketing strategies to generate new leads and expand the client base.
- Participated in ongoing professional development opportunities to maintain licensure and stay abreast of industry advancements.
- Set up policies and completed all documentation.
Inbound Sales Representative
Target
10.2023 - Current
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
Full-time Shift Supervisor
Forever 21
10.2022 - 07.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Completed cash and credit card transactions accurately using POS software.
Education
Physical Therapy
University of South Alabama
Mobile, ALSkills
Relationship building
Sales proficiency
Property and Casualty insurance license in Illinois
Quotes and sales
Policy renewals
Negotiation
Timeline
Insurance Producer
Freeway Insurance
07.2024 - Current
Inbound Sales Representative
Target
10.2023 - Current
Full-time Shift Supervisor
Forever 21
10.2022 - 07.2023
Physical Therapy
University of South Alabama