Christin Floss
Hamilton,OH
Summary
Dynamic professional with extensive experience in retail and healthcare, notably at United Dairy Farmers Inc. Proven problem-solver skilled in enhancing customer experience and managing POS systems. Successfully improved store efficiency and fostered a positive work environment, demonstrating strong leadership and exceptional customer service skills.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
United Dairy Famers Inc.
09.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Medical Assistant
Middletown Family Practice
09.2016 - 12.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Assistant Manager
United Dairy Famers Inc.
08.2014 - 04.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Speedway Gas Station
09.2005 - 10.2008
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Medical Assistant
Brightwood College
Dayton, OH06.2016
Diploma - General Studies
Monroe
Monroe, OH05.2003
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- POS systems
- POS systems operations
- Employee scheduling
Timeline
Assistant Store Manager
United Dairy Famers Inc.
09.2024 - Current
Medical Assistant
Middletown Family Practice
09.2016 - 12.2016
Assistant Manager
United Dairy Famers Inc.
08.2014 - 04.2015
Assistant Manager
Speedway Gas Station
09.2005 - 10.2008
Medical Assistant
Brightwood College
Diploma - General Studies
Monroe
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