Christin Floss
Hamilton,OH
Summary
Dynamic professional with extensive experience in retail and healthcare, notably at United Dairy Farmers Inc. Proven problem-solver skilled in enhancing customer experience and managing POS systems. Successfully improved store efficiency and fostered a positive work environment, demonstrating strong leadership and exceptional customer service skills.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
United Dairy Famers Inc.
West Chester, OH
09.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Medical Assistant
Middletown Family Practice
Middletown, OH
09.2016 - 12.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Assistant Manager
United Dairy Famers Inc.
Hamilton, OH
08.2014 - 04.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Speedway Gas Station
Middletown OH
09.2005 - 10.2008
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Medical Assistant
Brightwood College
Dayton, OH06.2016
Diploma - General Studies
Monroe
Monroe, OH05.2003
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- POS systems
- POS systems operations
- Employee scheduling
Timeline
Assistant Store Manager
United Dairy Famers Inc.
09.2024 - Current
Medical Assistant
Middletown Family Practice
09.2016 - 12.2016
Assistant Manager
United Dairy Famers Inc.
08.2014 - 04.2015
Assistant Manager
Speedway Gas Station
09.2005 - 10.2008
Medical Assistant
Brightwood College
Diploma - General Studies
Monroe