CHRISTIN MEYER

Oversaw customer service operations by directing outbound calls for debt collection. Managed the processing of installment loans and cash balance oversight. Led training initiatives for new hires and coordinated employee schedules to optimize store performance. Developed marketing strategies targeting various demographics while ensuring daily metrics were met. Administered paperwork and utilized Salesforce, Vergent, and QFund for operational efficiency. Controlled store budget and enhanced company EBITDA through strategic financial management. Conducted compliance training to uphold regulatory standards.

Oversaw the preparation of installment loans and led cash and card payment collection efforts through effective customer service. Managed daily cash balance assessments and fulfilled key holder responsibilities, ensuring smooth opening and closing operations. Coordinated bank runs and streamlined daily paperwork processes while tracking metrics for EBITDA contributions. Facilitated training for new hires on the Vergent computer system to enhance team efficiency.

• Customer Service
• Data Entry
• Upsells
• Inbound Calls
• Scheduling
• Taking Payments
• Troubleshooting Equipment

• Take care of guest
• Take orders
• Establish team work
• Take care of guests checks
• Customer Service
• Balance Cash Drawer
• Handling Cash
• Credit Cards
• POS use
• Accomplishments
• Lead server and attempting to get certified as an in house trainer
• Skills
• Used Communication skills Math skills

• Collect money on storage units
• Rent out property
• Make collection calls
• Daily reconciliation sheets
• Daily bank deposits
• Mail out statements
• Customer Service
• Use of 10 key
• Constant Use of Computer
• Accomplishments
• Went from secretary to management within 3 months due to the fact I am a very fast learner
• Skills Used
• Computer skills
• Spreadsheet
• Microsoft excel
• Proper call manners